The hottest word in IT is automation. More and more companies are using automated technology to speed up repetitive tasks, improve consistency and efficiency, and free up employees’ time. IT automation is a time saver and a game changer for your business. Plus, I’ve heard it has even more benefits!
A couple of the perks I’ve heard are:
- Being a time-saver
- Eliminates the need for techs to spend hours creating tickets, configuring application systems, and performing other tedious functions
- Allows your team to handle more
- Unlike employees, the automation system performs at a fixed cost and never takes a holiday or sick leave. It’s always doing its job. (Of course, I’m not suggesting that IT automation should replace human employees. Rather, help employees perform their jobs with greater power and accuracy. It pushes the boundaries of what your team can achieve.)
- Allows you to provide a consistent customer experience
What other benefits have you seen from IT automation? Do you utilize automation in your day to day tasks? If not, why don’t you? Is it because of money, lack of resources for upkeep, etc.?
3 Spice ups
More automation - more free time to learn a new staff, the everyday jobs are less tedious, quality of work is higher.
It all comes back to work smarter not harder. As an IT Dept , you should not be running around with your head on fire or constantly fire fighting. If you can automate it gives you that space to resolve issues and develop your team.
I work on a Help Desk team. In the last year or so, I have been able to use Powershell to automate a number of projects. We have not automated many recurring tasks, since there are a lot of variables in our field.
However, there have been a number of big projects where we’ve developed scripts that saved our staff from having to log into 300 individual PC’s. It has been fun to develop ways to save time and improve those processes.
