1

I’m getting the message that is shown below when trying to scan the local machine.

I’m on Vista. Firewall is disabled, anti-virus is totally removed from the machine for the sake of experiment, Windows Defender is turned off, UAC is turned off. I’m logged in as an admin.

Any clues on what’s going on?

Thanks,
Borys

Spiceworks was unable to scan your computer
Typical causes and solutions:

Antivirus/Firewall software is turned on and is blocking Spiceworks.
Temporarily turn off your Anti-Virus software or Firewall.
Start a new scan (top left corner of toolbar)
Re-enable Anti-Virus software and apply settings to allow Spiceworks
Non-Admin account was used and cannot access your computer.
Login with a different account that has admin rights.
Restart Spiceworks while logged in with admin account
Start a new scan (top left corner of toolbar)

1 Spice up
2

Greetings Borys4038.

Test your connectivity by typing the following command from the command prompt (Start Menu → Run → cmd.exe). This procedure needs to be performed from the computer that Spiceworks is installed on, and to the remote computer.

wmic /user:USER_NAME /password:USER_PASSWORD /node:IPADDRESS systemenclosure get serialnumber

USER_NAME = the domain account (DomainName\UserID) or local account (UserID) entered in Spiceworks

USER_PASSWORD = the password for the above account

IPADDRESS = ip address of the unknown device

This should return the serial number of the machine that you provided an IP address for.

The following examples are successful wmic responses:

SerialNumber
4HC2691

or

SerialNumber
None

Also, please do a forward and reverse lookup to the machine in question

nslookup IPADDRESS
nslookup HOSTNAME

Please let me know the outcome.

NOTICE: Just let me know if these tests pass or fail, do not include network sensitive data.

3

Hello myshell,

I have the same problem as this

I’ve performed the process and the results are the following:

C:\Windows\system32>wmic /user:USER_NAME /password:USER_PASSWORD /node:IPADDRESS
systemenclosure get serialnumber
Node - IPADDRESS
ERROR:
Code = 0x800706ba
Description = The RPC server is unavailable.
Facility = Win32

I would love to be able to use Spiceworks so I hope you can help.

Thank you in advance for your help, it’s much apreciated.

Seb

4

ops , sorry I forgot to post the nslookup info.

Here it is:

C:\Windows\system32>nslookup ipaddress
Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
Name: ipaddress
Address: 208.67.217.132

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>nslookup hostname
Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
Name: hostname
Address: 208.67.217.132