okay I shut my AV (which is AVG) off and set the windows firewall to do the remote admin, but I still can’t do the initial scan.
1 Spice up
Test your connectivity by typing the following command from the command prompt (Start Menu → Run → cmd.exe). This procedure needs to be performed from the computer that Spiceworks is installed on, and to the remote computer.
wmic /user:USER_NAME /password:USER_PASSWORD /node:IPADDRESS systemenclosure get serialnumber
USER_NAME = the domain account (DomainName\UserID) or local account (UserID) entered in Spiceworks
USER_PASSWORD = the password for the above account
IPADDRESS = ip address of the unknown device
This should return the serial number of the machine that you provided an IP address for.
The following examples are successful wmic responses:
SerialNumber
4HC2691
or
SerialNumber
None
Also, please do a forward and reverse lookup to the machine in question
nslookup IPADDRESS
nslookup HOSTNAME
Please let me know the outcome.
NOTE: DO NOT enter any network sensitive data
