I have administrator priviledges on all workstations with my domain/user logon, but scanworks does not see even half my workstations, even though they are listed in Active Directory. I have Fortigate 100A firewall but if it was the problem, wouldn’t it affect all PC’s ?. The computers that do show up report authentication errors. I have tried troubleshooting but the WMI help is pretty vague. What do I need to change to see if that is the problem. I would really like to implement SpiceWorks if I can get it to work . Help !!!
1 Spice up
Hi, Sorry for the hangup, assuming that you can ping your machines in question let’s try just isolating one problematic workstation because chances are, the others are experiencing the same or related issue.
- Enter it’s IP address on a single line on the Network Scan page under the Device/Range column, skipping the other ranges.
“test” your scanning account against that IP. Does the test pass or fail?
1.**IF THE TEST FAILS:**
Error: “host unreachable or firewalled”
From a command line run the following command ON the machine in question:
c:> netsh set service remoteadmin enable
you should receive an ‘OK’
Error: “Test failed: check account, password or WMI configuration”
- FROM the Spiceworks host machine to the machine in question run this cmd:
c:\ wmic /user:username /password:yourpassword /node:remotemachine
systemenclosure get serialnumbe
Do you receive a serial number or error?
- Do an nslookup on the machine in question. Start with a reverse lookup from a command prompt: e.g. nslookup IP address
Does the IP address resolve to the machine hostname?
I hope that is not too much info let me know and we’ll go from there!
