I am assisting a client who is trying to use Spiceworks on her network.
She is trying to get her devices to report to the server but it isnt working.
I’ve checked her settings and everything looks right.
How does she get the devices on the network to check in with the server?
She has installed the agent on each laptop but they are not being seen by the server.
They are on the same network and subnet.
See attached screenshot
1 Spice up
Rod-IT
(Rod-IT)
2
You don’t need the agent for machines on the LAN, I think you/she are missing some basics here.
https://community.spiceworks.com/help/Getting_Started
https://community.spiceworks.com/university/tutorials
https://community.spiceworks.com/help
Get started with above and if you have specific questions, please ask
If all the devices and the server are on a local network why are you configuring a remote site?
She wants to be able to see the status of the network/devices remotely.
Rod-IT
(Rod-IT)
5
I dont think you have read the guides or understand what it is you have been asked.
The status are available over a webpage, so i’m not sure what the remote side of things is doing here
1 Spice up
Okay, sorry to have made things confusing.
They have a setup where the devices at a remote site have the remote agents installed and are running with static IPs and reporting to a remote collector.
They have a central server setup in the cloud.
The IP of the central server has been put in the remote collector setup but the remote collector is NOT connecting to the central server.
We do not know why it is not connecting.
Rod-IT
(Rod-IT)
7
If the central server is in the cloud you cant use an internal IP unless you are directly connected by means of a VPN
Okay, so is there an easy resolution to this or what is your best recommendation?
Rod-IT
(Rod-IT)
9
You need to make your SW in the cloud available online and use the external IP in the remote agents.
Sorry to sound ignorant to what you are saying, but is there documentation or do you have instructions on how this is done?
What external IP are you talking about? Where would I put that IP on the remote agents on the devices?
I dont remember the instructions on the Spiceworks site specifying how to do it this way…unless I missed it.
Rod-IT
(Rod-IT)
11
You need the external IP or DNS name of your Spiceworks hosted server (the same as what you would use to manage or conenct to it).
You need to use that IP on the remote agents so for example your external IP is 108.108.108.10 your clients need to point to that and you need to open the relevant port in your firewall to allow clients to see this.
Curiously, why is SW installed in the cloud and not locally. Your original post said you was helping a client get it working on her network, but later said it’s installed in the cloud.
heathfudge
(HeathFudge)
12
The rational for how this got setup this way was that the individual who will be supporting this office will be supporting several offices soon and wants to see the devices and their status remotely and not have to come to each site to do so.
I helped him install the remote agents on the devices with a remote collector onsite that they report to.
He then created a virtual server in the cloud for the remote collector to report to so that he would only have to look at that device to get a snapshot of what is going on.
If this was incorrect then I would need to help him fix it, but I wasn’t sure where the mistake was made.
In this scenario, where did we mess up?
Rod-IT
(Rod-IT)
14
That will work, it’s not how it was supposed to be used, but it should work
You may have a couple of issues though, the agent was designed for use on about 120 devices, so you might start to see issues over this number, you can only see devices that run Windows, you also end up with a mix of different companies data in a central place, this might not be compliant with certain policies, HIPPPA/PCI these types of regulations, so a re-think might be in order
