1

Hey Peppers,

One of my clients has a phone solution in place that consists of a key system pbx and an Adtran gateway to convert to VoIP. The issue we’re facing is that two of our phones at the site will constantly disconnect, emitting a small beep for the employee on site and a louder “siren” like beep for the customer on the other end.

Seeing that it’s only these two phones, I figured it may be an issue with the key system. The company we have that maintains it has supposedly replaced jacks, phones, and even system cards. They now say it’s an issue with our VoIP provider, ADP.

Can this be the case even if its only these two lines? I have been told other ones have done it once or twice, but only once or twice. Not every other phone call like these two phones.

Any ideas?

4 Spice ups
2

Try replacing those two phones? Also do they have enough lines with their service provider to handle their call load?

3

Phones have already been replaced. And they definitely have enough lines. Only about 40% of them are used during high call times generally.

4

It’s two lines that fail despite having everything between the punchdown and the users replaced?

Has the cabling been re-certified? Is there another cable in the wall you can terminate instead?

1 Spice up
5

To be honest, the cabling has been the only thing left that I can think of causing the issue. I ran a 50’ cable from the patch panel to the phone asking to leave it like that for a week to see if the issue still occurs. I’m placing bets that it won’t.