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I have couple of xerox 3610 printers connected via TCP\\IP to our IBM Iseries 7.2<\/p>\n
it seems the users get notification from the iseries that there is a paper jam, but on the printer all you see is “ready”.<\/p>\n
user reboots the printer, and it starts printing. user is not removing any paper, just restarting the printer.<\/p>\n
I’m trying to wrap my head around the fact that the Iseries thinks the printer has a paper jam, but the printer thinks everything is fine.<\/p>\n
any ideas on what could cause this? I have the programmer looking at the driver for the printer on the iseries, but other than that not sure what could be the issue.<\/p>","upvoteCount":5,"answerCount":4,"datePublished":"2018-07-16T19:12:20.000Z","author":{"@type":"Person","name":"jamestkirk","url":"https://community.spiceworks.com/u/jamestkirk"},"suggestedAnswer":[{"@type":"Answer","text":"
I have couple of xerox 3610 printers connected via TCP\\IP to our IBM Iseries 7.2<\/p>\n
it seems the users get notification from the iseries that there is a paper jam, but on the printer all you see is “ready”.<\/p>\n
user reboots the printer, and it starts printing. user is not removing any paper, just restarting the printer.<\/p>\n
I’m trying to wrap my head around the fact that the Iseries thinks the printer has a paper jam, but the printer thinks everything is fine.<\/p>\n
any ideas on what could cause this? I have the programmer looking at the driver for the printer on the iseries, but other than that not sure what could be the issue.<\/p>","upvoteCount":5,"datePublished":"2018-07-16T19:12:20.000Z","url":"https://community.spiceworks.com/t/iseries-as400-and-ghost-paper-jams/662270/1","author":{"@type":"Person","name":"jamestkirk","url":"https://community.spiceworks.com/u/jamestkirk"}},{"@type":"Answer","text":"
Could it possibly be the printer sleep mode? I have seen this on some models where the printer goes to sleep and the printer hangs, and since I have the writer set to auto restart when it boots up printing resumes.<\/p>","upvoteCount":2,"datePublished":"2018-07-16T19:15:56.000Z","url":"https://community.spiceworks.com/t/iseries-as400-and-ghost-paper-jams/662270/2","author":{"@type":"Person","name":"drewdunkel","url":"https://community.spiceworks.com/u/drewdunkel"}},{"@type":"Answer","text":"
possible, the printers sometimes go a day or two without being used.<\/p>\n
the users say that this happens while printing, but so far have not been able to show me that… you know users.<\/p>","upvoteCount":0,"datePublished":"2018-07-17T09:26:05.000Z","url":"https://community.spiceworks.com/t/iseries-as400-and-ghost-paper-jams/662270/3","author":{"@type":"Person","name":"jamestkirk","url":"https://community.spiceworks.com/u/jamestkirk"}},{"@type":"Answer","text":"
If you think it is a driver issue, the easiest thing to do is change to basic laserjet 4 series or whatever the printers emulate.<\/p>\n
I would also check when they report this that the writer has not ended…<\/p>","upvoteCount":1,"datePublished":"2018-07-18T19:27:16.000Z","url":"https://community.spiceworks.com/t/iseries-as400-and-ghost-paper-jams/662270/4","author":{"@type":"Person","name":"toodamax","url":"https://community.spiceworks.com/u/toodamax"}}]}}