Advertisement
Hey, anyone able to point me in the right direction, got a client who MUST use amazon chime, created a number of accounts for staff, invites all sent out. Most work but there are a few accounts where we get an error:<\/p>\n
The e-mail is already associated with a username and password and cannot be verified. Navgate to<\/em> https://amazon.com<\/a>, sign out and then re-try verification. If the problem continues, contact<\/em> amazon.com<\/a> to reset your account or contact your IT administrator to create an AWS support ticket.<\/em><\/p>\n
So, the IT admin is me… I’ve asked AWS support for a trial, but its not enabled yet, I keep checking every day. Tried following what it recommends, we go round in circles, even with a password reset, all works till we load up chime and the same error appears. At this point I’m thinking there is something funky with the account itself but have no way of proving it.<\/p>\n Anyone out there had the same issues, looking for some idea of something to try. Thanks in advance<\/p>","upvoteCount":2,"answerCount":3,"datePublished":"2024-08-21T15:50:56.990Z","author":{"@type":"Person","name":"binarys1","url":"https://community.spiceworks.com/u/binarys1"},"suggestedAnswer":[{"@type":"Answer","text":" Hey, anyone able to point me in the right direction, got a client who MUST use amazon chime, created a number of accounts for staff, invites all sent out. Most work but there are a few accounts where we get an error:<\/p>\n The e-mail is already associated with a username and password and cannot be verified. Navgate to<\/em> https://amazon.com<\/a>, sign out and then re-try verification. If the problem continues, contact<\/em> amazon.com<\/a> to reset your account or contact your IT administrator to create an AWS support ticket.<\/em><\/p>\n So, the IT admin is me… I’ve asked AWS support for a trial, but its not enabled yet, I keep checking every day. Tried following what it recommends, we go round in circles, even with a password reset, all works till we load up chime and the same error appears. At this point I’m thinking there is something funky with the account itself but have no way of proving it.<\/p>\n Anyone out there had the same issues, looking for some idea of something to try. Thanks in advance<\/p>","upvoteCount":2,"datePublished":"2024-08-21T15:50:57.079Z","url":"https://community.spiceworks.com/t/issues-logging-into-amazon-chime/1108446/1","author":{"@type":"Person","name":"binarys1","url":"https://community.spiceworks.com/u/binarys1"}},{"@type":"Answer","text":" OK, so Amazon came back to me, didnt want to be the guy that left anyone hanging if they come across this post<\/p>\n The error that you are receiving on your shopping account indicates that you have a second ** Note that this will mean that you will effectively have two Chime profiles. As The correct procedure here is to create a new Chime profile with the desired email address and ensure your authenticated via LWA (Login with Amazon). Then create another AWS account and migrate your Team account users from account A to account B as shown here - Migrating users to another Team account - Amazon Chime<\/a><\/p>\n To recap on my previous response, Amazon has implemented this authentication method as an added security measure.<\/p>\n If you experience any difficulty with the above task, it will be best to contact Amazon Customer Service for guidance as they have the necessary tools to assist you with this. Note, it is not a requirement from Amazon Chime, but from Thanks for following up, in case someone else comes along with this question.<\/p>","upvoteCount":0,"datePublished":"2024-08-22T16:27:11.971Z","url":"https://community.spiceworks.com/t/issues-logging-into-amazon-chime/1108446/3","author":{"@type":"Person","name":"Suzanne-Spiceworks","url":"https://community.spiceworks.com/u/Suzanne-Spiceworks"}}]}}
Advertisement
Amazon.com<\/code> account that already has that email address listed. If you are able to login to the Amazon.com<\/code> account using the desired email address, you will then be able to create a Chime Profile with that email address by following the sign up steps here - Amazon Chime - Getting Started<\/a><\/p>\nAmazon.com<\/code> terms states that ‘You will not be able to create a new account using an email address that’s already associated with an Amazon account.’ Which means that the Amazon.com<\/code> account that holds your current email address cannot be deleted in an attempt to update the amazon.com<\/code> account that is tied to your existing Chime profile.<\/p>\nAmazon.com<\/code> where your account details is located. They will need to assist in changing the phone number on your Amazon.com<\/code> Shopping account so you can sign in to Chime from your new device.<\/p>","upvoteCount":0,"datePublished":"2024-08-22T15:22:59.052Z","url":"https://community.spiceworks.com/t/issues-logging-into-amazon-chime/1108446/2","author":{"@type":"Person","name":"binarys1","url":"https://community.spiceworks.com/u/binarys1"}},{"@type":"Answer","text":"