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Spiceworks software is not scanning workstations and servers fully. I get the infamous “Still gathering Software information” and disk usage network info is not populated. If this worked I’d be pretty happy because all I want is simple monitoring.

1 Spice up
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Vince,

What version of Spiceworks are you running? The current version is 3.6.31847. In Spiceworks scroll to the bottom of the page and you can see your version number at the end of the footer in small text.

If you don’t have the latest version you can download it here . See if this resolves your scanning issue.

Let us know how the update goes. If you continue having problems we have other options.

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I have the same issue. It doesn’t work with workstations with the firewall on. i can shut off the firewall and it works. i changed the settings in WMI, DCOM, and it still want scn my network fully.

We are using the last ver of Spiceworks, and some form of symantec antivurs

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The most common authentication problems, when you’re already sure your Spiceworks login is a Domain Admin, or an admin on all network devices:

WMI is not configured or responding correctly. Try using the documentation below to test just one machine on your network that is not responding correctly.

Help troubleshooting WMI problems

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@JohnLF61

Try adding an exception for port 135 to your firewall.

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Thanks for all of your help. I have one more question. the netsh firewall set service remoteadmin enable works on a 2003 and xp boxes, so what command would i use for a 2000 and 2k box, trying to get access remotely via scanning with spiceworks. Thanks.

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Have you tested this on one of the 2k boxes (from the Spiceworks box)?

:

Open a cmd.exe window and type in the command below where you are using username and yourpassword to access the remotemachine.

 c:\ wmic /user:username /password:yourpassword 
/node:remotemachine systemenclosure get serialnumber

Your results should look like:

 Serial Number
 2iduekfj45ufh (the actual serial number from the 
remotemachine)
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Will I get the same results as “netsh firewall” command? Will this open up the port to be scanned? Thanks

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I tried that command and it returned this message “wmic” is not recognized as an internal or external command, operable program or batch file. ‘>wmic /user:jfranklin /password:xxxxxxx /node:remotemachine systemenclosure get serialnumber’

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If I did’t mention this is on a 2k box. I thought WMI was intoduced on XP and later boxes.

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Does this product have a tool that is equal to a Network Sniffer? Can I scope my network with this tool, analyze bottle necks, and look at traffic, ect…?

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Hi John,

You should be running that command from the Spiceworks machine - which should be XP or Vista. WMI is installed in 2000, ME, XP, Vista, and can be added to 98 and 95. View Spiceworks requirements [ here ].

When you execute that command from the Spiceworks machine you are initiating a WMI connection with the remote computer (the 2k machine). You should receive back a serial number.

If you get an error response it most likely means WMI is not accessible on the remote machine, which is most commonly a firewall issue.

Currently Spiceworks has a network analyzer tool built-in. Information is gathered using SNMP from network devices. You can view these statistics at the device level in Spiceworks inventory by clicking the Interfaces tab when viewing a networking device.

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Ben,

I was able to get the command working; however, I get this error, Node - servername, error: code = 0x8007005, description = access is denied, facility = win32.

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John,

Try using the WMI diagnostic tool from Microsoft on that remote machine (the one that gives the access is denied error).

Also, run through the 3-4 possibilities listed in this article on troubleshooting WMI . We have confirmed you are having a WMI problem.

  • It could be authentication related - the AD account you associated with Spiceworks should be an admin on that remote machine
  • It could be DCOM related - DCOM should allow remote connections
  • WMI could be misconfigured
  • There could be a software firewall installed that is interfering
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I’m running Version 3.6.31847

I broke my scans into 128 host chunks and it seems to have helped. On some computers/servers I could only get it to detect correctly only if I removed the device and scanned the single ip address. Pretty nice in what it does but the inconsistency is a problem.

What types of metrics can be measured on Cisco equipment? Will different scan intervals and the ability to name them be incuded in the future.

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Hmmmm, just noticed it has been 14 days since I originally posted. Been busy…

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So… How does the scan work? If I define different subnet chunks does it process them sequentially, only going to the next when the previous block of ip addresses have been processed?

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Hi,

We have a page dedicated to this question: How Does the Scan Work?

Items higher on your scanlist in Settings → Network Scan take precedence over those entered later.

If you’re still seeing, “Still gathering software information”, here’s what you might want to try:

  • Go to Settings → Network Scan
  • Disable Incremental Scan
  • Set scan speed to slow

If you’re still having problems after that, try the following:

  • Exit Spiceworks via the systray icon and stop the following processes in Windows Task Manager if any are running.

spiceworks.exe
SpiceTray.exe
spiceworks-finder.exe.

  • Browse to the C:\Program Files\Spiceworks\data directory and make a backup of the settings.yaml file.

  • Edit the settings.yaml file and find the following entry. Change it as follows:

:sweep_ping: false

  • Restart Spiceworks.

Let me know how it goes!

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Sounds good. I’ll try to implement this next week.