1

Hi, i am new to spice works.

i installed it scanned the network and went through the help when i got some scan errors, i opened firewall ports and remote management via the cmd prompt on my network pc’s.

sometimes the scan runs and i can see pc info other times the scan runs then pc’s that didn’t have scan errors now have scan errors, so i have to go and do the cmd prompt netsh on the firewall again, can anyone help??

thanks to anyone who can help

2 Spice ups
2

Try enabling remote desktop on the computers on the network and make sure that Spiceworks is using a network administrator account for scanning. Also should take a look to make sure that remote WMI is working. on all the clients.

3

thanks Craig, i will give that a go,

Malcolm

4

Any luck?

5

Hi Craig

no luck, i have tried the wmi, opened ports 135, 1024, 2000 done the netsh firewall command and on some pc’s still get scan errors, i have also changed the local admin account password and set that as the account for spiceworks to scan the machine and still nothing??

Malcolm

6

What version of Spiceworks are you running?

Are you using Active Directory? If so, try using the network administrator username and password in the scan settings rather than a local admin account.

7

Hi Craig

i have tried that aswell, i have added both acconts in to the scan settings and scanned via AD and Local computer account, it has worked for some, but there are some PC’s that say there are no open ports to allow scan or there is a permissions or firewall issue?

8

What OS are the computers that you are having problems scanning? 2000/XP/Vista/Linux/Unix?

9

all pc’s are XP Pro sp2 + 3

10

Spiceworks will probably need to look at your logs. I have sent Ben.B at Spiceworks a PM asking him to take a look at this thread for you.

11

Malcolm,

Have you tried remotely accessing WMI on the devices that are not scanning properly?

Try executing this command from the Spiceworks computer at a command-prompt:

c:\ wmic /user:username /password:yourpassword /node:remotemachine systemenclosure get serialnumber

12

Hi Ben

when i ran this command I got Serial Number 1234567890 , the pc that i ran it on was a pc that i could see everything on yesterday?, but today it is saying No open ports for this device were found to be responding.

Malcolm

13

This problem could be consistent with DNS errors - how does your DNS checkup tab look in the Spiceworks inventory?

Intermittent problems like this often mean that Spiceworks’ name resolution is confused, and we aren’t finding the same machine in the same way during each scan.

14

Thanks Ben

i will go through the DNS on the server and have a look, if that fails i think i will move spiceworks on to a server instead of an XP machine, thanks to you and craig for the help.

Malcolm