1

We were joking around the office about tech support requiring telepathic powers, when I remembered something I thought I’d share.

This a ‘foah reals’ story - yes it was my call.

Win95 - a few months post launch.

Guy calls in to support - courtesy call since he can’t find his serial number.

States he is concerned that people are hacking into his memory.

Further investigation reveals the reason he couldn’t find his serial - he has no computer.

He meant the memory in his head.

Lunatics, I can deal with.

Advised him I have a patch - dialed our fax line.

Hit Conference - let the modem squeal for about 30 seconds - returned to caller to advise him that the patch is complete and he’s safe, but to be sure to call in for an update every month.

I think he wet himself.

I left to do router support, so I wasn’t able to monitor his customer record to see what happened when he called back…

41 Spice ups
2

The funny part was that was probably the best support he ever got. He just needed someone to listen and try and help him out…

6 Spice ups
3

Love it!! Good times messing with crazy users. lol

4

The question is, users of what??? LOL

2 Spice ups
5

Oh my god…I was front line phone support during the 95 launch too and there were some real characters out there…but THAT just takes the cake!

6

Don’t you wish for just 1 day you could be as crazy as the users? Imagine how quickly you’d stop getting calls/tickets if you claimed people were accessing your memory.

7

wow…thats scary!!!

8

As long as the guy was happy, you did your job. as far as I see it.

9

That is really funny. I remember those 95 support calls.

10

EL OU EL xD

I liked the part where he just go with he new patch!

11

I thank you for the assistance you gave me that day, Robert. Without your kidness and technical expertise I am sure they would taken over my mind for sure. Please drop me an email when you hear of any new patches that I should install. Thanks again, buddy!

4 Spice ups
12

Where was he from???

13

Did you remind him to take off his tin foil hat before downloading the patch?

3 Spice ups
14

Dean3568 wrote:

Don’t you wish for just 1 day you could be as crazy as the users? Imagine how quickly you’d stop getting calls/tickets if you claimed people were accessing your memory.

I wonder how crazy an IT would have to be in order to really concern anyone?

As long as the servers are up and the data is secure…

Honestly, sometimes when we’re muttering to ourselves a bunch of (to them) technical mumbo-jumbo while working on a problem don’t they sometimes back away slowly, as not to upset us?

15

Outstanding! Probably did him more good than all the pills and shrinks ever did.

2 Spice ups
16

Sometimes, when a caller has a monster under the bed, they don’t want a lecture on how there can’t possibly be a monster. They want an anti-monster stick.

1 Spice up
17

1 word…priceless…

but seriously…I wonder if he ever did call back for his monthly patches…hmmm…

18

I can just imagine him turning up for his monthly patch when an apprentice is the only one on the service desk… i can just see his face.

19

Edward_Elric wrote:

I can just imagine him turning up for his monthly patch when an apprentice is the only one on the service desk… i can just see his face.

Im an apprentice but i would just be like WTF, tell him i have to leave the room quickly, laugh once i have left, swallow my laughter, walk back in and offer him secure encryption for his memory.

2 Spice ups
20

Perhaps he’d like a new tin-foil hat for Christmas.