None of the above works.
\nBut, mouse and keyboard works fine in BIOS.
\nAnd they work when using a Linux live dvd.
\nWhat can this be? Any suggestions?<\/p>","upvoteCount":5,"answerCount":13,"datePublished":"2018-03-27T10:07:15.000Z","author":{"@type":"Person","name":"laurensdewaard","url":"https://community.spiceworks.com/u/laurensdewaard"},"suggestedAnswer":[{"@type":"Answer","text":"
I’m stuck. Can’t figure out why the keyboard and mousepad on our Probook 650G1 stopped working.
\nI tried almost everything I could find:<\/p>\n
- \n
- Plugging in a USB mouse/keyboard works fine. But thats not how we want to work on a laptop…<\/li>\n
- BIOS reset (tried factory defaults as well as optimised settings)<\/li>\n
- BIOS update<\/li>\n
- Removed battery/BIOS battery for a couple of hours to reset/clear BIOS.<\/li>\n
- Removing keyboard / mouse from device manager and reboot (windows detects mouse/keyboard without a problem, but not working)<\/li>\n
- Reinstalling drivers manually<\/li>\n
- Checked flatcables<\/li>\n
- Reinstalling Windows (7 x64)<\/li>\n
- Reinstalling Windows 10 on a brand new harddisk<\/li>\n<\/ul>\n
None of the above works.
\nBut, mouse and keyboard works fine in BIOS.
\nAnd they work when using a Linux live dvd.
\nWhat can this be? Any suggestions?<\/p>","upvoteCount":5,"datePublished":"2018-03-27T10:07:15.000Z","url":"https://community.spiceworks.com/t/keyboard-mouse-not-working-in-windows/642804/1","author":{"@type":"Person","name":"laurensdewaard","url":"https://community.spiceworks.com/u/laurensdewaard"}},{"@type":"Answer","text":"\" - Reinstalling drivers manually\"<\/p>\n
This sticks out to me like a sore thumb, are they the original drivers or updated drivers from HP?<\/p>\n
Sounds to me like an actual hardware issue as opposed to Drivers etc etc.<\/p>\n
I’ve had similar issues with Lenovo and the only option was to replace the entire keyboard. Consider this option as well.<\/p>","upvoteCount":0,"datePublished":"2018-03-27T10:43:38.000Z","url":"https://community.spiceworks.com/t/keyboard-mouse-not-working-in-windows/642804/2","author":{"@type":"Person","name":"mattfaust7129","url":"https://community.spiceworks.com/u/mattfaust7129"}},{"@type":"Answer","text":"
sorry, my English is not that good, but what I meant: downloaded the drivers provided on the HP website, extracted them, and in device manager choosed update driver → select driver → browse and selected the downloaded driver.<\/p>","upvoteCount":0,"datePublished":"2018-03-27T10:49:02.000Z","url":"https://community.spiceworks.com/t/keyboard-mouse-not-working-in-windows/642804/3","author":{"@type":"Person","name":"laurensdewaard","url":"https://community.spiceworks.com/u/laurensdewaard"}},{"@type":"Answer","text":"
Does the keyboard and trackpad work in the bios? If not, then it may be a hardware problem.<\/p>","upvoteCount":1,"datePublished":"2018-03-27T11:08:07.000Z","url":"https://community.spiceworks.com/t/keyboard-mouse-not-working-in-windows/642804/4","author":{"@type":"Person","name":"kaosaephan","url":"https://community.spiceworks.com/u/kaosaephan"}},{"@type":"Answer","text":"
do you have another unit you can pull the keyboard out of - sounds like a damaged keyboard. Probably caused by an unreported spill, it can cause corrosion on the contacts for the keys or even at the controller.<\/p>","upvoteCount":1,"datePublished":"2018-03-27T11:08:09.000Z","url":"https://community.spiceworks.com/t/keyboard-mouse-not-working-in-windows/642804/5","author":{"@type":"Person","name":"stopthenoise","url":"https://community.spiceworks.com/u/stopthenoise"}},{"@type":"Answer","text":"
May be a bad windows update. Although if you installed windows 7 as well and it didn’t work, may be a driver issue.<\/p>\n