Knowbe4 Videos Freezing

tonypannone2219 · 2022-09-28T12:17:11.000Z

Hi Spice Peeps,

It’s been a long time!

I am wondering if any of you that use Knowbe4’s training module are experiencing videos freezing. We have been dealing with it for 18+ months. We thought it was some software on our network that was causing it, but after hours and hours I am ready to throw in the towel. I am really starting to think it is on the AWS and Knowbe4 side.

Is anybody else experiencing this?

Thank you!

melissa-knowbe4 · 2022-10-05T15:30:38.000Z

Hi there, apologies for the response delay. Can you please DM me the support number so then I can get this escalated to support?

Thanks!