1

Hi Guys,

I have 2 remote collectors reporting to a central server. All 3 spiceworks server are on a different region hence different timezone. Somehow, some of the devices’ ‘last scan time’ are not updating but the ‘last updated time’ is always up to date.

I placed the devices on different region inside a separate group and set the full scan schedule (from the central server) during the business hour of that region so all the devices will be online when spiceworks is doing the full scan.

Any idea what might cause this problem?

Thank you

6 Spice ups
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Hi,

Is this happening for all devices? Or just devices from a single site?

1 Spice up
3

Hi Jaime,

It’s happening on most of the devices from the 2 remote site

4

If you delete a device on one of those remote sites, does it get scanned back in on its own?

5

I’ll give that a try and update you

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Hi Jaime,

I’ve removed one device from remote site but it doesn’t get scanned back… discovery scan is done every morning and evening of the day.

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How often are your scheduled scans running? How many devices do you have at each site?

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Central Site - 58 device

Remote Site 1 - 26 device

Remote Site 2 - 25 device

so total will be around around 110 device at this stage

Discovery Scan and Full Scan both happen every 4h starting at 10 am on weekdays. Also I place those devices in a group.

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What about the other scans under Scheduled in the scans settings page? Are they also enabled and running frequently?

4 hours isn’t too bad for those devices, as long as you dont have other scans running every 5 or 15 minutes.

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Hi Jaime,

No, there are no other scans running under the Scan Schedule (Screenshot below)

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I’m not seeing a screenshot attached. Can you attach one again?

12

I am having that issue as well. The last scanned time shows 2/28/18 on ALL of my computers. Print servers and such are showing the correct last scan. We scan every day. And when I run a scan it finds all the computers! I have no idea why it doesn’t update that field with today’s date…

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2018-03-27_08_33_48-Spiceworks.png
2018-03-27_08_33_48-Spiceworks.png764×294 13.7 KB

Oops, my bad, here’s the picture