Remote sites "Last Scan Time" not updating.

shaygottlieb2 · 2015-12-30T21:30:08.000Z

Last Updated Time is up to date.

Central server devices Last Scan Time is up to date.

All remote sites (5 sites) and central server are 7.4+.

It started from first day i installed SW (about 7.1 or 7.2)

Tried to delete 1 remote site’s devices from central server, then deleted the remote site, and reconnected the site - the devices apper with current date, but haven’t updated since.

any ideas?

Thanks!

Shay

bradwilson6607 · 2015-12-31T02:21:27.000Z

I have just noticed this myself, and noticed the last contact from my Remote Sites was the day of the update on each of them.

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shaygottlieb2 · 2016-01-05T16:41:27.000Z

In my case, last contact on all remote sites is ok (usually less then 2 hours).

I would appriciate any feedback.

Thanks

Shay.

jaimedelapaz · 2016-01-08T13:59:15.000Z

Do you have scans running? If you go to the Scan settings page on the central site, do you see Scheduled Scans set up?

martinbiancucchi3137 · 2016-01-08T14:08:05.000Z

Hello there ! Happens to me the same … I have the latest version V7.5.00062 and have problems with the collection of data at remote sites Expect an answer … thanks !

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shaygottlieb2 · 2016-01-08T14:12:13.000Z

Yeap (attached).

And central site devices Last Scan Time%uFEFF is up to date.

Thanks.

jaimedelapaz · 2016-01-11T18:57:47.000Z

What version are all the sites at?

shaygottlieb2 · 2016-01-11T19:03:01.000Z

Central and one remote site are at 7.5.00062 (upgraded to check if it solves it), other four remote sites are at 7.4.0119.

Thanks

jaimedelapaz · 2016-01-11T20:27:16.000Z

Can you upgrade the remote sites to our current version? If this is a bug, then we will need to be on the latest version and see if it still happens.

shaygottlieb2 · 2016-01-11T21:56:03.000Z

Ok, all sites are now at 7.5.00063.

I will post an update in a day or two.

jaimedelapaz · 2016-01-12T14:47:00.000Z

Thanks. Keep me posted.

shaygottlieb2 · 2016-01-13T06:11:47.000Z

Hi Jaime

Still the same, Last Scan Time hasn’t changed.

Thanks

jaimedelapaz · 2016-01-13T17:21:28.000Z

If you delete a device, does it get scanned back in? Without disconnecting and reconnecting the remote site as you did earlier. Just a plain deletion of the device and lets see if it gets scanned back in.

basg3 · 2016-01-13T18:22:03.000Z

Hi All,

Just an Update. I have updated my central server to 7.5.00063 and 2 of my remote sites to 7.5.00063. No issues on the “last scan Update” time. So i’m good with 7.5.00063

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shaygottlieb2 · 2016-01-14T17:18:53.000Z

Hi Jamie

Deleted 5 devices from 3 different sites for testing, will keep you posted.

Thanks

jaimedelapaz · 2016-01-14T19:47:03.000Z

Let me know if they get picked up again.

shaygottlieb2 · 2016-01-22T06:57:21.000Z

Hi

It took some time…

The deleted devices got picked again, but their Last Scan Time still not updating, showing the date it was re-picked, few days ago. The Last Update Time is up to date.

Although FW rules applied with GP, tried turning off windows FW completely on Spiceworks remote installation and specific stations but it didn’t help.

Thanks

jaimedelapaz · 2016-01-22T14:11:04.000Z

When you say it took some times, how long was it? How often to the discovery scans run?

shaygottlieb2 · 2016-01-24T16:32:21.000Z

It took 2-4 days, schedualed scans configuration attached.

Thanks

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shaygottlieb2 · 2016-01-24T17:13:37.000Z

…and to make it even more weird, at one remote site, the 2 stations i deleted, Last Update Time stopped few days after rediscovered, although all other stations Last Update Time is up to date.