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We imported a load of old tickets into Spiceworks from am excel spreadsheet when we first set Spiceworks up. These tickets are all closed but were never assigned to a particular user. These all now appear on various reports we run and I would love to assign them to someone (probably myself) without sending emails to all the staff members that they relate to. Preferably I wont have to go through them one at a time either!<\/p>\n
Anyone got any ideas what I might be able to do?<\/p>","upvoteCount":2,"answerCount":2,"datePublished":"2013-06-10T06:25:53.000Z","author":{"@type":"Person","name":"petervallance2401","url":"https://community.spiceworks.com/u/petervallance2401"},"acceptedAnswer":{"@type":"Answer","text":"
Temporarily switch email notifications off while you assign them to yourself?<\/p>\n
As for a bulk assign, I’m not sure how you could do this without messing with the database. It’s a SQL database, so you can with ease, but I’m not sure how you would.<\/p>","upvoteCount":0,"datePublished":"2013-06-10T08:20:20.000Z","url":"https://community.spiceworks.com/t/lots-of-old-unassigned-tickets/218103/2","author":{"@type":"Person","name":"richyaydon9621","url":"https://community.spiceworks.com/u/richyaydon9621"}},"suggestedAnswer":[{"@type":"Answer","text":"
We imported a load of old tickets into Spiceworks from am excel spreadsheet when we first set Spiceworks up. These tickets are all closed but were never assigned to a particular user. These all now appear on various reports we run and I would love to assign them to someone (probably myself) without sending emails to all the staff members that they relate to. Preferably I wont have to go through them one at a time either!<\/p>\n
Anyone got any ideas what I might be able to do?<\/p>","upvoteCount":2,"datePublished":"2013-06-10T06:25:53.000Z","url":"https://community.spiceworks.com/t/lots-of-old-unassigned-tickets/218103/1","author":{"@type":"Person","name":"petervallance2401","url":"https://community.spiceworks.com/u/petervallance2401"}}]}}