Hi Community,
We’ve been using Spiceworks since 2010. The problem is that after this last update to 6.0, the notification of unassigned tickets for more than 2 years (which have been closed from email and/or the staff forgot to assign it to himself) suddenly stacked up to more than 500 alerts and repeatedly emailing us. Is there a way to assign this in bulk, or at least stop it from notifying and emailing us since it’s been, well closed for the past 2 years.
2 Spice ups
What is the email saying? Because you should only get one notification for each ticket event, even with an upgrade to 6.
well, the email says that Ticket #___ has been unassigned for more than 2 years. I temporarily disabled emailing notification for this kind. But the unassigned ticket alerts still are more than 500. Any advice on how to assign it in bulk so it would stop on sending alerts and emails?
Is this an alert you have?
You could export your tickets, fix it in the CSV, and then reimport them again - but I think you’d lose some of the information. I can’t be sure as I’ve only done it with devices…
1 Spice up
Yes this is an alert I have. I tried to click on “Ignore all alerts” hoping it wouldn’t come up anymore. But I failed, it showed up again a while ago plus the email of these alerts.
I’ll try exporting the tickets, why didn’t I think of that; maybe because I was hoping that assigning tickets in bulk feature is available. 
I’ll provide feedback once I’m done with it.
Cheers
Can you set the alert so it only shows OPEN tickets that are unassigned?
I too would like to see unassigned notifications only sent for OPEN tickets.
There is even the case where a ticket gets closed as a duplicate without being assigned.
This will also generate unassigned notifications.
If a ticket is closed, it ought not to generate an unassigned notification.
