need some help with a manual inventory entry.

david68173769 · 2010-03-31T08:15:16.000Z

I have some PC that show the computer name but that is all. I have went in and edited the inventory to show that they are desktops. I have also added the manufacturer and model number with no problems. I can’t find where to add information like CPU type, OS version etc. Where can I add this information.

Thanks.

librarian · 2010-03-31T09:18:55.000Z

Unfortunately you can’t. You need to find out why the device is not being scanned, fix it, then let SW do it for you.

Check the firewall first.

bytesnake · 2010-03-31T09:20:37.000Z

Which OS is installed at the affected machine? For Windows you`ll need to scan with WMI to get the details you want.

david68173769 · 2010-04-05T11:19:37.000Z

One machine is windows 2000 pro with sp 4. I have other windows 2k machines that scan ok. the rest of the machines are XP Pro sp2 or better. I even have installed a client that we use to monitor machines through wmi and they fail. The windows firewall is off. I have scanned each machine individually and specified a user name and password. It says that the login succeded by I still can’t get information about the computer. I don’t want to spend a lot of time troubleshooting wmi. I just wanted management to see that these machines only have P4 processors and only 256M ram. Thanks for your responces.

bytesnake · 2010-04-05T22:03:24.000Z

To get the informations you want, you need WMI.

Try to run this script: Rebuild WMI - Script Center and make a networkscan.

If this not helps, run this: Resolving Spiceworks Unknowns Unofficial - Script Center …

Additionally read this: Troubleshooting Spiceworks Inventory Inconsistencies - Spiceworks … and set scan speed to slow.

akp982 · 2010-04-17T05:24:58.000Z

Hiya

Did you get this sorted?

Could you mark best answer and any helpful posts?

Thanks

Andy