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Good day, i am seeking some guidance on how to structure a quality MSP proposal with key emphasis on Services to be offered and Pricing models.

The business aims to offer IT consultancy, Helpdesk Support, Monitoring/Maintenance and Ad-Hoc Projects (New Installations, Upgrades and DR). So i am aware that these cannot be bunched up within one monthly recurring fee but i must also charge Ad-hoc tasks separately.

My question is, how does one build these prices and motivate them?

Any ideas or references will help.

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I would think it is best to review what the competitor is offering ?

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I had this exact thought in mind, thing is i must be subtle to ask for pricing structures.

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Get a few online ones ? Ask friends who are in IT to help you get quotes ?

Then important factor is man-hour vs SLA ? Then to what level or depth do you support ?

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Get a few online ones ? Ask friends who are in IT to help you get quotes ?

Then important factor is man-hour vs SLA ? Then to what level or depth do you support ?

Thanks adrian_ych for these pointers, i have already started engagements getting quotes. I will evaluate the hourly rate and the support limits by scope of work and SLA as well.

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So I just recently went through a very similar situation. I would offer the notion of focus on services first Breaking each service into a line item and associating hours to task as an approximate guess. That helped me better visualize the cost per hour structure.

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Hi Zissouu, thank you for the response. So its ideal to cost per hour on tasks then calculate the rate to a monthly contract fee.