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I am a small IT Provider but have many different customers/companies that I provide IT service to. I have used Spiceworks in the past to track inventory/help desk tickets for the one company I worked for but that was simple - only one company. I am trying to understand how to setup Spiceworks for the multiple companies with all of the multiple systems. I have read some of the other MSP articles around but havent found anything that is kind of a step by step to start setting this up - didnt know if you needed to setup a different company or what?

Thank you.

5 Spice ups
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Hey Daren, we’re a small MSP in AUS, we use Spiceworks for multiple clients no problem at all. In fact some of the MSP stuff you’ve already read will have been contribted by us.

There is nothing super dificult about it, we use mostly Remote Collectors, there are also some additional details in the help section about MSP setups Spiceworks MSP Guide. http://community.spiceworks.com/help/Spiceworks_MSP_Guide

That said on some of our larger client sites we use dedicated installs, also using Remote Collectors, but not connected to our central Spiceworks instance, rather just operating on that client site. In these cases the clients still use our central Helpdesk, but the rest of Spiceworks operates in their site alone.

It does take some development and design to get what you need, like custome fields, etc. On the client sites that do use Remote Collectores connecting to our central instance, we use the Customer name for the Site name when configuring the remote collectors. This allows for our reporting and notification needs. We also use Custom Groups in the inventory on the Central instance so that resources are grouped by clients.

Do you have some specific questions or needs you’d like to ask about?

I am currently writing a series of How-tos specifically for setting up Spiceworks in an MSP environment, but we’ve been so busy this year it has been sitting on the back burner.

2 Spice ups
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Lawrie has a great guide, long.

What you are looking for is Remote Collectors.

http://community.spiceworks.com/how_to/show/283

Of course it is in his MSP guide too.

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Texkonc wrote:

Lawrie has a great guide, long.

What you are looking for is Remote Collectors.

http://community.spiceworks.com/how_to/show/283

Of course it is in his MSP guide too.

Cheers Brian…

Happy New Year to you too!

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I guess one specific question I have on this would be - is there any way to enter some information about specific systems for a customer instead of installing it on their system? I have written a lot of databases in the past and would do this again but if Spiceworks had something integrated in it where I could get put a system, customer, serial#, Model, problems and date of fix?

Thanks.

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Big D wrote:

I guess one specific question I have on this would be - is there any way to enter some information about specific systems for a customer instead of installing it on their system? I have written a lot of databases in the past and would do this again but if Spiceworks had something integrated in it where I could get put a system, customer, serial#, Model, problems and date of fix?

If you wish and you can’t or don’t want to scan customer network resources, you can add devices manually. We do this in some customer cases where for example the PC or server is covered by such specific/strict security policy we are not allowed to scan it.