Running Spiceworks when you are a MSP

johnreed4289 · 2011-09-23T04:46:55.000Z

We have multiple customer networks we are responsible for. My question is, is it better to run spiceworks stand alone at each customer site with a remote login to view spiceworks on the customer network only or the remote collector. We are currently running the remote connectors and it seems hard to tell which computers are on which networks. Am I missing something? What is the best way to do this?

Thank You

jay6111 · 2011-09-23T04:53:08.000Z

Depends on how many you have, how the network is setup and many other factors. Personally, I would run a central at each site and manage them that way.

You will get more accurate reports and inventory, the downside, if you are using the helpdesk, then this can get messy, unless you point each one back to a central email address, then all tickets could be managed from one location but each site is managed by it’s own install.

-Jay

robfisk · 2011-09-23T04:53:45.000Z

I personally would run separate installations per client and use remote collectors for multiple sites within a client.

Accidentally CCing someone from one client in on another’s ticket could be seen as breach of confidentiality for a start. Especially if they raise a ticket with a screenshot of the frozen financial asset application or something.

superbrandon · 2011-09-23T05:08:41.000Z

With multiple business I’d have to agree with Jay. If it was one company with several off-sites, it would be better to go with Bodestone. If you use a separate install you can customize it more for each company and also not have to worry about someone seeing something they shouldn’t from another company. I would definitely recommend a separate install for each.

robfisk · 2011-09-23T05:12:18.000Z

Which is also exactly what I said

jay6111 · 2011-09-23T05:18:54.000Z

Bodestone wrote:

Which is also exactly what I said

Reassurance is always good from multiple Spiceheads when tackling an issue, especially one this size that will require some rework on each site.

-Jay

bilal · 2011-09-23T05:24:04.000Z

It may help you also. See below link

http://community.spiceworks.com/help/Spiceworks_MSP_Guide

robfisk · 2011-09-23T05:26:02.000Z

It was just that you seemed to mis-understand and think I was advocating always using remote collectors where I was also extremely pro per client separation:

Brandon.A wrote:

With multiple business I’d have to agree with Jay. If it was one company with several off-sites, it would be better to go with Bodestone…

Looks like it’s 3 in a row in favour of total client separation though.

scottalanmiller · 2011-09-23T06:15:16.000Z

Running each as their own certainly works and really takes very little extra work and eases a lot of things. The ability for SpiceWorks to be one master system controlling lots of remote systems just isn’t there for a lot of things.

johnreed4289 · 2011-09-23T07:42:33.000Z

Thank You all for your reply’s. That is what I figured was the best way of doing it after fighting with remote collectors for weeks now.