1

Until the latest update, all helpdesk admins were notified when a new ticket came in from anywhere. I have rules set up that immediately assign each ticket to the appropriate admin.

Since the upgrade to 7.2, all admins are not getting email notifications on new tickets. As far as I can tell from testing, only the creator (admin or not), the assigned admin, and any CC’ed people see the new ticket.

I have seen the article on Help Desk Notifications , and I saw the chart, but I know I had my install set up to email all admins on creation, and the only thing I’ve changed was that I updated from 7.1 to 7.2. I feel like I’m losing my mind. :frowning:

So how do I get my notify-all back? I don’t need everyone CC’ed on every ticket, but I do need everyone to see all tickets that come in.

1 Spice up
2

Have you tried toggling the settings? Uncheck the options and then restart from tray icon, then check them again restart the service from tray icon

1 Spice up
3

I’d second restarting. And if that doesn’t work, try removing and re-adding the outgoing mail credentials.

4

Thanks for the thoughts. I didn’t mention I’d tried both of those things, but tried again… for science. Still no love.

5

Hate to say this but try the below

Try clearing the settings and starting again

http://community.spiceworks.com/how_to/show/1022-troubleshooting-helpdesk-email-notifications

6

BSOD’D - Tried that, too!

7

In between clearing the settings did you restart the Spiceworks box?

So clear settings > restart box > add settings back in

8

Turn it off and on again? Um… hm, no, I didn’t. I’ll have to try that tomorrow morning, when it won’t disrupt people too much.

1 Spice up
9

Well, restarting the box didn’t work, either. Guess we’ll have to deal with it unless inspiration strikes. Thanks for your help!

1 Spice up