Problem Child

pwason · 2014-04-29T13:40:09.000Z

We have one Win7 SP1 32-bit machine that has been acting up lately. Not generally, but in terms of allowing SpiceWorks to scan it. Ports are open (wmi, m$_ds, rdp) and it has all the same firewall rules as our x64 machines that can be scanned. It has the same SNMP and Remote Registry settings. No glaring differences that I would suspect as being responsible for this issue. One weird thing: this machine shows up twice in my inventory; neither instance scans. Any ideas/suggestions? Should I just delete both instances and see if it is rediscovered correctly?

swearyprincess · 2014-04-29T13:45:22.000Z

I would delete both and allow it to be rescanned, even if it was scanning ok…

johnbeard9701 · 2014-04-29T16:51:09.000Z

Double check the logins on the machine and on the 64bit machines. It will try to scan using WMI, which needs a login.

Yes delete both and allow it to rescan the whole machine from scratch.

pwason · 2014-04-29T18:29:41.000Z

Thanks. I’m pretty sure the WMI stuff is OK, because if I tell it to use WMI and enter the credentials, I get the Yup! It Worked! message. Then it fails to scan

I’ve deleted both instances and will see what happens…