1

I’ve recently installed Spiceworks on my test server. I can RDP into the server and log in to the Dashboard, but when I try to access the URL directly from my computer it times out.

=> I’ve checked the ports being used and added firewall rules

=> Since the server has two network cards I’ve tried accessing via http://{ipaddress}:{port}/dashboard as well as https://{ipaddress}:{ssl port}/dashboard

While the http://url works fine locally, only the https://url works from the desktop. Is this by design?

3 Spice ups
2

Not kidding when i say this but have you tried rebooting the server and logging back on. Occasionally after we run an inventory scan it locks up the helpdesk.

3

Rebooted a couple of times. Although it could be timing out because it is scanning. I’ve had to drastically reduce how frequent most of the scans are as it seemed every time I logged in it was running a scan.

4

What OS is your test server?

Spiceworks only needs to ports used open on the incoming settings of your firewall - you can validate this by disabling the firewall and re-testing

5

Hey Joanne - Were you able to access Spiceworks from your computer after disabling the firewall(temporarily) as Rod mentioned? That will help us determining if there is a conflicting rule perhaps preventing access.

6

I’ve had to stop working on it for the next week or so as I’m doing an emergency switch of MSP’s.

7

No problem. Let us know how things go once it settles down for you and if need any help!