1

Hey guys,

I’m still having trouble getting my users access the helpdesk portal I tried setting up via Spiceworks. I checked for firewall troubles. But I don’t think that’s the issue. Every time my users try to access the page I provided the request times out. Every time.

Would appreciate help on this.

@Spiceworks

4 Spice ups
2

What link are you giving them? https://servername/portal:port ? (If port is 443, it isn’t needed to specify)

3

Does it work when they do not use the secure site (i.e. just http://servername/portal/ )?

4

No I’m giving them servername:9676/portal. It does not work if they use http either.

5

Is DNS setup properly? Can they navigate to <IP/portal>?

6

By default, 9675 is http, 9676 is https. You want to give them https://server:9676/portal

Make sure 9675 and 9676 are permitted in the firewall, and that DNS resolves. I would try bringing up https://server:9676 , which should be the dashboard. See if any part of Spiceworks will load and go from there.

7

What I meant to write was 9676. That was a typo. I apologize.

8

Spiceworks works on my computer. It doesn’t work on anyone else’s. The firewall appears to let it through. When I try to navigate to the server on another computer the page times out each and every time.

9

so, spiceworks is setup on your computer?

Try temp disabling your firewall to see if that is the issue.

10

Tried what you said Paul, and all I got was, “The server at servername is taking too long to respond” which is what I’ve been getting this entire time.

11

If you right click on the SW tray icon - is it running as a service?

12

Indeed.

13

Anyone?