problem connecting to active directory

christopherjamescannon4797 · 2011-07-18T13:28:42.000Z

In the SW settings for AD I cannot get it to authenticate with my server.

I have tried different variations of the username/password.

No SSL that I know for sure.

A few versions ago of SW it used to work…if that means anything.

Thanks

steven · 2011-07-18T13:35:45.000Z

Have you tried using the IP address of the AD server for the name? Just to be sure you tried for the user name: domainname\administrator

chriscannon5499 · 2011-07-18T14:55:29.000Z

I will try that.

christopherjamescannon4797 · 2011-08-03T11:47:21.000Z

IP Address does not work either.

Could it be because the SW application was installed under local admin user and not with domain admin user?

steven · 2011-08-03T11:56:08.000Z

Wouldn’t think so but you could try creating a mapped drive to the server.

christopherjamescannon4797 · 2011-08-03T12:03:16.000Z

wesil wrote:

Wouldn’t think so but you could try creating a mapped drive to the server.

Mapped drive works fine.

Originally the helpdesk server was stand alone, then I joined it to the domain after I realized the AD sync was not working (in case it mattered).

steven · 2011-08-03T12:13:09.000Z

hmm…You might need to contact Spiceworks support .

christopherjamescannon4797 · 2011-08-03T12:16:51.000Z

I just installed SW fresh on my desktop and it works…must be something messed up in the config settings I restored from a backup.

Thanks much.

Chris

christopherjamescannon4797 · 2011-08-03T12:41:49.000Z

Re-installed SW on the server, connected to AD successfully and restored the db files from backup…only to find the AD setting removed.

Now back to same situation…unable to authenticate the user.

I give up…

steven · 2011-08-03T12:53:32.000Z

Something is @#%#@ in the db. You probably need to send your log files to SW support to get to the bottom of it.

christopherjamescannon4797 · 2011-08-04T06:17:20.000Z

The problem was in the ‘additional settings’.

All is working now.

Cheers

steven · 2011-08-04T06:22:26.000Z

Always forget about the additional settings. Glad you got it working!

gregharris5386 · 2011-09-22T15:36:03.000Z

what exactly was the problem in additional settings?

I’ve just moved my install from a desktop test machine, to a member server, and now it wont auth with AD and its driving me nuts.

christopherjamescannon4797 · 2011-09-24T19:44:20.000Z

GregHarris wrote:

what exactly was the problem in additional settings?

I’ve just moved my install from a desktop test machine, to a member server, and now it wont auth with AD and its driving me nuts.

Previously I was messing around with the base DN and such so I cleared them back to defaults and it connected. The attached image is what my advanced settings look like now (working).

Hope that helps.

SpiceworksLDAP.JPG1092×319 40.7 KB