Are there any other troubleshooting or possible fixes that I can explore? The hardware is at one of our remote offices so I cannot physically get my hands on it easily.<\/p>","upvoteCount":6,"answerCount":4,"datePublished":"2014-12-22T21:29:12.000Z","author":{"@type":"Person","name":"jefmitchel","url":"https://community.spiceworks.com/u/jefmitchel"},"acceptedAnswer":{"@type":"Answer","text":"
Whups, missed you’d swapped keyboards. If the contacts are clean, time to send the tablet in for service.<\/p>","upvoteCount":1,"datePublished":"2014-12-22T21:32:22.000Z","url":"https://community.spiceworks.com/t/problems-with-surface-touch-keyboard/366403/2","author":{"@type":"Person","name":"brianinca","url":"https://community.spiceworks.com/u/brianinca"}},"suggestedAnswer":[{"@type":"Answer","text":"
I have a user using a Surface Pro 2 device. He has all of a sudden started having issues with his touch cover keyboard. It seems that the mouse on the cover still works but the actual keyboard on the cover is not functioning. I have tried the usual elementary troubleshooting attempts.<\/p>\n
- \n
- Power cycle the device<\/li>\n
- Detach and reattach the keyboard<\/li>\n
- Swap with another touch cover keyboard (resulted in same symptoms)<\/li>\n<\/ul>\n
Are there any other troubleshooting or possible fixes that I can explore? The hardware is at one of our remote offices so I cannot physically get my hands on it easily.<\/p>","upvoteCount":6,"datePublished":"2014-12-22T21:29:12.000Z","url":"https://community.spiceworks.com/t/problems-with-surface-touch-keyboard/366403/1","author":{"@type":"Person","name":"jefmitchel","url":"https://community.spiceworks.com/u/jefmitchel"}},{"@type":"Answer","text":"
Here is a list of troubleshooting things you can try (aside from those that Brian already mentioned).<\/p>\n