Hi, we are a Managed Services Provider company and we are looking into a few difference companies for RMM.
Does anyone have any recommendations on which companies to look for?
The key features I want are a Remote HelpDesk offering of 24x7 support (live agents)
remote connectivity to users desktops
ticketing
NOC tool/services
audits/inventory/patches
I have so far looked into Continuum - which seems like a good solution.
Thanks,
7 Spice ups
so far we were using a mix of spiceworks and logmein which worked great however, i decieded to try some of the other tools available and tested labtech, Managed workspace (now with avg) manage engine, sysaid and a few others. hands down labtech came out on top, especially as you can self host and start off on a small model (xSP) with as few clients as you like while you learn the setup. Sales staff were great with eveluations etc. and support since we started the switch over ( 1 client at a time) has been great. For paid services I’d happily recomend, still using spaiceworks too though 
Hi Steve2084, does Labtech offer the remote helpdesk 24x7? so our clients can call them for desktop support…?
we are looking to "outsource’ the desktop support to a 24x7 model
I will look more into Labtech in a few mins.
Check out GFIMax. They have some good tools.
1 Spice up
peterb123
(PeterB123)
5
I prefer NCentral for our practice. They offer on-premise as well as SaaS. They offer all of which you describe. You’ll have to educate yourselves on its use but it’s a good thing as I believe that it forces your techs to become more effective admins. Win/Linux/Mac agents, several firewalls/AV detection/monitoring/automatic resolution and scripting.
1 Spice up
Hi there!
You might find some of the MAX videos of interest.
We recently released Remote Background Management which is used in exactly the same way as Take Control remote support and enables you to work on client machines remotely to fix problems without interrupting the end-user!
Feel free to contact me if you’d like additional information. There’s a webinar tomorrow on ServiceDesk - our new help desk and customer service tool which you might like to join. All registrants will receive the recording.
New GFI MAX ServiceDesk: Integrated Servicedesk and Ticket System JAN 22nd.
+1 for N-Able/N-Central. There’s a minimum buy of about $350/mo to get started but I found it to be the best tool for what I needed. GFI Max was also a finalist in my evaluation but it didn’t have the granularity of RBAC that I needed. Rumor is that’s on the roadmap though.
I really like where Panorama 9 is heading. They aren’t as robust as some out there, but they have been doing a great job for me. I have them coupled with the Cisco Meraki Systems Manager and I have a pretty complete solution.
1 Spice up
I can indeed confirm that RBAC is on the GFI MAX roadmap and currently looking at release around mid-year.
http://www.gfimax.com/roadmap
Adding the tags as we didn’t have this when the thread started.
1 Spice up
That’s great to hear, Caroline. Unfortunately I needed that feature a few months ago so I ended up going elsewhere… I really do like your solution and Don was more than helpful during the sales process but RBAC was a “must have” for me.
No worries, keep checking back on progress Phil!
