Here’s a Solarwinds MSP-related one:
User calls up: HALP! I lost all my documents.
Me: What documents?
User: The ones I’ve saved, everything is gone, the sky is fallingggggggggggggggg.
Me: Ok, well did you check your recycle bin?
User: There’s nothing in there.
Me: Ok, well it looks like you uninstalled our monitoring agent. Let me get you connected through our backup system(Screen Connect). Go to this website.
User: Googles the website It says something about pets.
Me: No, not that one, look for the 3rd result.
User: Oh, got it. Now it wants a name.
Me: How about your name?
User: Are you sure that’s going to work, I don’t know what it wants.
Me: Try it, I bet I can find you in the list.(Of one name when you open the connection…)
User: Ok, I got a page and I’m clicking the OK button and nothing is happening.
Me: I know, that’s ok(This is the instructions on how to launch the client). What web browser do you use?
User: I don’t.
Me: Umm…ok, how do you get to the internet?
User: I just open the internet.
Me: Oh, I see now
$UserInput = Read-Host "What color is your internet?"
Switch ($UserInput) {
Blue {$Answer = Internet Explorer}
Orange {$Answer = Firefox}
Red {$Answer = Opera ; Invoke-Command {Slap Tier One Tech}}
Umm... {$Answer = Chrome}
}
gives browser specific instructions to open downloads folder and run the executable
User: Are you in? My mouse is moving around?
Me: Yes. You’re logged into the wrong profile.
User: No, I’m not, this is the same password I always type gives password
Me: Sigh Logs user out and makes them use the correct profile
User: Thanks!
Me: Re-installs the RMM agent
User: Oh, I thought that was a virus. You guys protect me from that, right?
Me: That is your anti-virus. It reports the data back to us so we can keep you safe.
User: Thanks!
And thus, my girlfriend’s favorite IT story was born. I lost track of the number of times I had to use that tactic, but it’s still referred to as a “what color is your internet” moment when these types of situation come up.
