1

I have spent a lot of my career working for or with MSP’s. The one thing I miss and think would be a huge benefit where I am is a good RMM Tool.

I am looking for some options that the team can use for supporting our desktops / laptops.

I was quite frond of GFI Max - but really don’t like TeamViewer due to it linking into Outlook - causing the users to become confused between TeamViewer and Lync.

  • Kaseya is a no go.
  • LabTech a maybe
  • N-Able - they have crazy licensing

Anyone out there deployed RMM internally or can name others that I can look into?

4 Spice ups
2

Teamviewer doesn’t necessarily need to link to Outlook…

3

When I trialed GFI Max there was no option to not have it link into Outlook. It just done it.

Unless there is a switch that can be used when running the installer?

4

Self hosted or cloud hosted?

5

Hi Brianinca,

Self hosted would be preferred.

6

You mention Teamviewer, is this because you are specifically looking for a remote support tool or is the combination of remote support  monitoring appeal to you? Are you working within a domain? Why not just enable and use the built-in Windows function?

7

@NashBrydges

We are looking for Remote Support, Device Management as well as automation of tasks (Cleaning)

We are a domain with circa 300 devices.

8

Take a look at BeAnywhere inSight. It’s the the only one I know that was not mentioned yet.

1 Spice up
9

Take a look at the Goverlan Remote Administration Suite.

A completely on-premise remote management suite. We wrap around AD for easy navigation and unique features such as fastConnect - Real-Time detection of where users are logged in.

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You will get the following features all in one single pane of glass.

  • Full behind the scenes management of your Windows workstations. (drive mappings, printer mappings, local account database, remote cmd, remote task manager and much more).
  • Extensive Remote Control suite that will allow you to control Windows, Mac, Linux and even offsite Windows machines. Also included are performance monitoring dashboard capabilities and Remote Shadowing of RDP and Citrix sessions.
  • Configuration Management features include mass software deployments, Active Directory changes, hardware software inventory reports, plus any behind the scenes changes mentioned above in bulk.

Take a look at our Spiceworks Reviews

Also take a look our YouTube Channel to see Goverlan in action.

Or our website www.Goverlan.com

2 Spice ups
10

Our Comodo One product could be just what you are looking for. https://one.comodo.com  has the details and you’ll love the price :slight_smile:

11

How long has this product been on the Market?

Do you have a link to customer reviews ?

12

@ CA-RT

Have you heard of Ninja RMM, they are new but they have the skills to customize your setup.

We use Ninja and I think its the best RMM I have used Goverlan is ok, but the GUI needs to be update.

Ninja RMM is clean and simple, contact them, see for yourself.

Just let them know Tec Works sent you to them. They will listen to your feedback and implement changes needed for your business.

Pic of Overview tab when logged into Ninja RMM:

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Dashboard

Where you can see the servers, cloud devices, scripts running, anti virus, and patch management going on in real time.

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14

Hi Steve,

I’ll get the guys to send you some info. If you’d like to come and have a look at it we have a demo on Wednesday 22 July at 11:00 EST. Link is Webinar Not Available