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We’re a local government and looking to move off Kaseya VSA soon. Managing around 130 endpoints and we’re trialing a few that we liked. Having responsive support from the vendor one of our top requirements, plus the basic remote control and OS patching. Our finalists are below in order (more or less). Talk us out of any???

  1. N-able RMM (not N-central)
  2. Pulseway
  3. Ninjaone
  4. ManageEngine Desktop Central
  5. Action1

Thanks in advance

-John

2 Spice ups
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I’m a huge fan of the manageEngine familly of products. all have been an incredible value when I’ve used them over the years.

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Splashtop has a Remote Support Premium that manages Windows Updates and gives you the best remote client I’ve yet used. We have the Remote Support without the Premium, we’ve other tools for that (with remote control that doesn’t compare). We have other stuff to patch and that gets whacky fast.

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I know you said talk you out of, but…
I’m using Action1 on the site I work at for our office computer (250) and only have praise for the instant remote access, MS updates, application installs and that’s not even touching on all the reporting and other things you can do with it. I did not trial N-able or Pulseway though, and Ninja/Manage were a little too pricey.

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Hey OP - A bit of side note, but if you happen to have Intel vPro related hardware… As one of its key components, Intel vPro® Enterprise offers powerful capabilities for remote monitoring and remote management . These features help reduce device management costs and minimize user distractions, IT support calls, and work interruptions. With devices built on Intel vPro®, IT administrators can securely manage devices outside the corporate firewall via the cloud using Intel® Endpoint Management Assistant (Intel® EMA) .

Could be good to take a look and see what you have!

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Hey @jcmfxt19 ​,

Jamie from Pulseway here. Since you’re looking for RMM options and have considered Pulseway already, I would just drop our latest updates that might come in handy for your evaluation.

We recently launched our integration with IT Glue for documentation, and have enhanced our Remote Control game with updates to performance and enhanced control options. We have also deeply integrated our RMM and PSA products to bring a bird’s eye view to your tickets and fixes all from one console. You can check all our latest updates here or listen to our end-of-quarter webinar for the upcoming features, enhancements and updates.

I’m not sure if you are aware of this, but among the finalists, you have mentioned above, Pulseway has the best mobile app and that app is our community favorite with 4.8+ rating on the app store.

I would suggest you to go ahead and trial Pulseway and see how it works for your environment. Good luck!

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Hey @jcmfxt19 ,
I wanted to add a couple more solutions to consider that come with exceptional support and robust documentation for your admins.

Rescue is one of our remote support solutions that is customizable and designed to meet your user/ team’s needs securely. There are a variety of ways that your users can connect when they need support including through Rescue’s applet, instant chat, and Rescue Calling Car d through a virtual support help desk. The user provides their info and is routed to a technician who can view this info and a detailed history of all sessions when jumping in to assist.

Another solution is our newly released GoTo Resolve which is an all-in-one IT management suite that includes conversational ticketing and allows technicians the ability to begin remote sessions right from the console. Refreshingly simple and designed with the needs IT teams in a variety of environments have today.
Wishing you the best in finding the solution that is the right fit for your org. I hope this is helpful and please feel free to reach out if you have any questions. Happy to help if I can!

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I would recommend Simple Help - https://simple-help.com/

Their pricing is very good if you have loads of machines, but only a few technicians. Essentially you are paying for the number of simultaneous tech sessions rather than how many technicians you have or how many computers you have.

They are self host, which suits me as I can secure my server up to the yin yang and don’t have to worry about a major breach like Solarwinds or Kayesa had.

I only really use the remote support functionality for connecting to clients computers to fix any user related issues remotely. Most of my work is done on the servers as almost everything is centralised on the on premises servers. So I don’t really use Simple Help that much compared to other people.

Don’t really know about OS Patching, but you can email their support and ask them about that. i use WSUS and Wsus Package Publisher to do all my Windows and program updates and deployments. So not a feature I need.

It might be a bit basic for your needs if you are looking for something that can do everything bar make the coffee. However, it suits me as I primarily just need something to access my client’s laptop or end computer should they need support on their own machine as opposed to server work.