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We have Xerox workcenter 5845 and Canon ir-adv C5250. It works good for scan to network drive.<\/p>\n
On Saturday we upgraded our network drive (samba 4.8), then all scan to file not work. For configuration changes, we changes “max protocol = NT1” into “min protocol = SMB2”.<\/p>\n
How can we fix this problem?<\/p>","upvoteCount":7,"answerCount":4,"datePublished":"2019-05-27T17:09:50.000Z","author":{"@type":"Person","name":"caigenliu","url":"https://community.spiceworks.com/u/caigenliu"},"acceptedAnswer":{"@type":"Answer","text":"
Thanks for your responses. You’re right, the printer need to be upgraded too.<\/p>\n
Contact Xerox technical support, they directed me to download latest version of the printer (073.190.009.03700).<\/p>\n
After upgrade (take more 30 minutes), Scan-to-file works automatically.<\/p>","upvoteCount":0,"datePublished":"2019-05-28T16:31:02.000Z","url":"https://community.spiceworks.com/t/scan-to-file-failed-in-xerox-and-canon-printers/713741/4","author":{"@type":"Person","name":"caigenliu","url":"https://community.spiceworks.com/u/caigenliu"}},"suggestedAnswer":[{"@type":"Answer","text":"
We have Xerox workcenter 5845 and Canon ir-adv C5250. It works good for scan to network drive.<\/p>\n
On Saturday we upgraded our network drive (samba 4.8), then all scan to file not work. For configuration changes, we changes “max protocol = NT1” into “min protocol = SMB2”.<\/p>\n
How can we fix this problem?<\/p>","upvoteCount":7,"datePublished":"2019-05-27T17:09:50.000Z","url":"https://community.spiceworks.com/t/scan-to-file-failed-in-xerox-and-canon-printers/713741/1","author":{"@type":"Person","name":"caigenliu","url":"https://community.spiceworks.com/u/caigenliu"}},{"@type":"Answer","text":"
If you were previously using SMB V1 it is possible that the current firmware settings or firmware itself does not support SMB V2. I would check for updates for the machines.<\/p>","upvoteCount":5,"datePublished":"2019-05-27T18:08:40.000Z","url":"https://community.spiceworks.com/t/scan-to-file-failed-in-xerox-and-canon-printers/713741/2","author":{"@type":"Person","name":"Repairatrooper","url":"https://community.spiceworks.com/u/Repairatrooper"}},{"@type":"Answer","text":"
It looks like some sort of protocol or authentication mismatch, has either the Samba server or one of the printers logged any useful errors? I haven;t done Samba in a while, but on the Windows side there’s a change from basic NTLM to a more complex format so the copiers need to be able to do that. It may require a firmware update, or as with StartTLS scan to email you may need a newer generation.<\/p>","upvoteCount":1,"datePublished":"2019-05-28T13:07:39.000Z","url":"https://community.spiceworks.com/t/scan-to-file-failed-in-xerox-and-canon-printers/713741/3","author":{"@type":"Person","name":"edrubin1718","url":"https://community.spiceworks.com/u/edrubin1718"}}]}}