1

Installed Spiceworks last year. All workstations show as unknown in inventory with only limited information like IP address. I am told this might be a firewall setting on the router but these are devices scanned inside the LAN. I just today upgraded to the latest version of SW on all my servers and would really like to get it working right. I am excited about all the possibilities. Thanks.

1 Spice up
2

Have you already changed the firewalls on the clients to allow for remote administration and opened up TCP 135 to allow the WMI connection?

3

Thanks for your reply. The Windows firewall is controlled by group policy and WMI should be working because I am able to pull a serial number from a remote workstation by running the following command, which is a test SW forum said to use to see if WMI is working.

c:\ wmic /user:username /password:yourpassword /node:remotemachine
 systemenclosure get serialnumber

Do you know of another test to see if it is working?
4

Have you already gone through the rest of the suggestions on this page?

http://community.spiceworks.com/help/Resolving_Unknown_Devices

Do you have A/V blocking the WMI connection? Do the devices respond to a ping from the SW server?

5

The devices do ping. I haven’t gone through everything on that page yet. I don’t think it is a problem with AV, but maybe. We use Vexira. I uninstalled in on a machine to make sure though. Is there a way to force a SW scan of a specific device so I don’t have to wait?

6

Try running a manual scan from the inventory screen and see if that goes through.

You can also try changing your network scan settings to a particular machine and let that run.