1

Hello,

I have recently implemented SpiceWorks to monitor our servers. When I setup the scans for the servers all of the servers completed scanning correctly except for 2. These two servers have me at whits end trying to figure out why SpiceWorks can’t communicate with them.

I have read the following links and nothing has worked for me. In the Troubleshooting WMI link I went through all of the configurations and verified all settings were correct.

http://community.spiceworks.com/help/Resolving_Unknown_Devices

http://community.spiceworks.com/topic/2400

http://community.spiceworks.com/help/Troubleshooting_WMI

Here are some things I have noticed that may be helpful:

  • Username and Password Test passes. I am using a Domain Admin account and all the servers being scanned, including the ones that work, are in the some Domain and using these credentials.

  • No Group Policy Implemented

  • The Windows Firewall Service is disabled

  • A/V is simply Virus protection and does not include a firewall or any other protection.

  • Reverse DNS resolves correctly for these servers.

  • On the WMI tests I get 0123456789 as a serial number every time for servers. This includes the ones that SpiceWorks is able to communicate with.

Any help or ideas would be greatly appreciated. Thank you!

2 Spice ups
2

So, I take it you also don’t have the windows xp firewall on? Sorry, have to ask.

Have you done a port scan on those machines? It might yield some results as to what’s going on. WMI has a dynamic port range and it’s pretty large, as you may of read on the links above.

If you’re getting a response w/ WMI tests, your firewall is allowing SW traffic and you have admin creds— I’m at wits end too! Good luck on this one…

3

Jay,

Are you actually getting scan errors on these systems, or are the acting like thaty are scanning successfully and not updating?

Thanks

4

Robert,

I am getting the following scan error, “Windows does not respond. Permission or firewall problem?”. They are then classified as unknowns.

Thanks.

5

Jay,

Have you run netsh to enable remote administration?

netsh firewall set service REMOTEADMIN enable

Do you know if you can browse your WMI data on the systems that are not scanning correctly from the machine that Spiceworks is installed?

http://www.ks-soft.net/hostmon.eng/wmi/index.htm

Take a look at that application and let me know if you are able to pull the WMI info.

Please let me know your results.

Thanks

6

Robert,

The Windows Firewall service is turned off completely. If I run that command it tells me to start the service.

I tested out using the WMI Explorer and was able to obtain all of the information for the server. I used the same IP and credentials to connect to it.

Thanks for the idea though, that is a helpful tool.

7

Jay,

Could you start the service and run the netsh command? You can stop it again afterward, but I have seen some strange cases where the firewall was blocking traffic in a strange way even when turned off.

Thanks

8

Robert,

I tried starting the service then running the command and then disabling the service. Unfortunately I still have the same problem.

I also checked the Windows Event logs to verify there was no information. It’s really weird that it’s just these 2 servers that won’t scan.

I really appreciate the ideas :slight_smile:

Thanks.

9

What operating system are you running on each of the servers?

10

Both servers are running Windows 2k3 Standard SP2.

11

Jay,

Could I get you to restart Spiceworks, and then manually scan each of the 2 servers, and then send us your log files?

http://community.spiceworks.com/help/How_Do_I_Send_Spiceworks_My_Log_Files%3F

Please reference this forum post and I will grab it so I can take a look for you.

Thanks

12

Robert,

I believe I actually solved my problem. While messing around with things I decided to change the scan setting from using the IP address of the server ot the FQDN of the server. Once I did this everything scanned properly. I’m not sure which SpiceWorks requires that because an NSLookup resolves correctly for both servers.

Thank you for your help and I’m sorry it’s such a simple problem. Hopefully this helps someone else someday.