Scanning a device on a remote site

fayazahmedfauze6576 · 2015-12-22T05:05:21.000Z

Hi there,

I connected a remote site (sister company) to the central server. We purchased a new laptop for the sister company and need to add it to their inventory in spiceworks. Do I have to scan the device from the central server? If I do will the device be in the inventory of the sister company?

Thank you in advance

v-s · 2015-12-22T07:33:42.000Z

All inventory is handled by the Central Server. You can put an Agent on the Laptop, which you can set to connect to the Central Install or a Remote Collector, but the Agent download and info doesn’t show up in the Remote Collector.

They recently updated the documentation on Agent to reflect Remote Collectors:

https://community.spiceworks.com/help/Spiceworks_Agent

Using The Agent With Remote Site Installations

If you’re using the Spiceworks Agent in conjunction with remote site installations, please pay attention to this section. When installing the agent, just connect the agent to the remote site installation’s FQDN or IP address during installation. Please note these important points:

The authentication code still needs to be configured on the central installation under Settings → Inventory → Remote Sites & Agents. You don’t need to set up the authentication code on the remote sites.

Download the agent installer from your central installation and follow the same installation instructions as above.

The connectivity interval, scan interval and tray icon also needs to be set up on the Central Installation rather than the Remote Site.

fayazahmedfauze6576 · 2015-12-30T06:25:25.000Z

Thank you for you reply V_S.

I have another question relating to the remote site.

When I am trying to scan the asset of the sister company by giving an IP range, some of the assets are showing with “Login errors”. I tried even giving the domain admin user credentials, but still fails to scan the device.

I have enabled the following in Firewall settings, inbound

TCP ports :135, 445

UTP port: 137

Can anyone help me with this issue.

v-s · 2015-12-30T08:58:14.000Z

What OS are you having problems connecting to? Are they all the same?

After verifying those systems are connected to the domain (and don’t have some custom/separate GPO that may be interfering with the connection), don’t have some Endpoint/AV Protection interfering, or with a local administrator account on the system if there is a common account you can use or add to test, you can look in the stored credentials:

7.4: Settings > Network Scan > Stored Passwords > WMI > Existing Accounts
7.5: Settings > Inventory > Device Scanning > Stored Passwords > WMI

Also try some of these resources/topics:

https://community.spiceworks.com/t/221710
Spiceworks Inventory
Spiceworks not detecting windows 7 machine
https://community.spiceworks.com/help/Spiceworks_Unknowns_Tool
Mcafee firewall blocking spiceworks
https://community.spiceworks.com/help/Configuring_AV_Firewall_Domain
https://community.spiceworks.com/help/Configuring_AV_Firewall_Workgroup