1

I keep receiving scan errors, about the firewalls being enabled on the pcs, so spiceworks can’t scan the pcs and get the information.

I have remotely (managed) the users’ pcs’ and the firewalls are enabled.

What else could be the explanation for the scan errors?

2 Spice ups
2

You need to make sure that RDP is enabled and that you are allowing WMI access. The user account that you have setup to scan the computers should have administrator access to all computers, or the domain.

3

Firewalls are or are not enabled?

Might be the WMI settings on some of the machines not being correct if the firewall is off or set to allow SW traffic through.

TTG

4

Firewall IS DISABLED.

I am Administrator. Have full access to everything.

I will double check the above suggestions. Thank you very much.

Cheers Sam.

5

What operating system are you attempting to scan?

6

All are on Windows XP apart from 1 is on Windows 2000 and 3 are on Vista.

Thanks

7

Pro or Home versions?

8

Pro

Thanks

9

Sam,

To clarify, you have the firewalls enabled on the remote devices, but disabled on the Spiceworks computer. Is that correct?

If the remote firewalls are enabled (according to your initial post they are), you will need to put exemptions in place on the remote firewalls to allow Spiceworks to access WMI remotely.

The remoteadmin enable command will allow port 135, and all ports between 1024 and 2000 to be dynamically opened whenever WMI is being accessed by Spiceworks. You will run this command on the remote devices.

You can test the viability of this fix by attempting to scan a remote device with its firewall disabled. You can even test without scanning by executing a WMI command from the Spiceworks computer against the remote device (node):

c:\> wmic /user:username /password:yourpassword /node:remotemachine systemenclosure get serialnumber

10

Samantha Martin wrote:

Firewall IS DISABLED.

I am Administrator. Have full access to everything.

I will double check the above suggestions. Thank you very much.

Cheers Sam.

Is this the firewallS on the clients?

11

Hi Scott,

Yes, they are disabled on the clients.

Thanks

12

Thanks for the clarification.

13

Boo :slight_smile:

Did you managed to get this sorted?

14

No, I haven’t

Thank you.

15

Did the wmic commands ben mention work?