1

Hi,

I have a few users which show up in my software list as having both Office 2003 and Office 2007.

They used to have Office 2003 until I uninstalled it and installed Office 2007.

Can you tell me why Spiceworks thinks they still have both and if there are any fixes for this, other than removing entries from the registry.

Thanks

2 Spice ups
2

As far as I know the only fix is a registry clean. Microsoft does a very dirty job of uninstalling, leaving registry keys all over the place. As Spiceworks scans the registry for installs, it finds these old keys and thinks the product is still installed. Try something like Revo Uninstaller to do a proper job of the uninstall process.

3

As b0b said, the only way is to clean up the registry (Best Registry Cleaner).

You can also live with this problem and run reports like this: http://community.spiceworks.com/search?query=office+versions&tab=reports

4

Hi,

Thanks for the replies.

Do you know what key spiceworks is looking at so I can remove it from the registry

5

Usually your best bet (if you’re doing it manually) is to search for Office 11 keys and delete those.

My preferred method is running a registry cleaner that will do the work for you though. Have a look at the list @bytesnake posted. CCleaner works very well.

6

Also the Microsoft Clearner tool works well.

7

I have found a way of removing a part of the registry to stop Spiceworks from scanning an incorrect install for Office 2003 (without removing other registry entries)

Delete this value ProductID - Rescan the machine = Happy IT staff

e.g.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\Registration{XXXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}]

“ProductID”=“XXXXX-XXX-XXXXXXX-XXXXX”

8

I get this mainly with Adobe Reader which we deploy via GPO. Strangely enough running CCleaner resulted in a few other apps removing but not Reader.