Send an email to helpdesk when a ticket is created.

spiceuser-pgnk7 · 2019-02-28T12:06:12.000Z

I created my user portal in spiceworks but I want users when they fill out the form, the IT helpdesk should be able to receive an email stating a ticket has been created.

Any advice anyone?

dimforest · 2019-02-28T13:09:02.000Z

You should be able to toggle your notification settings to enable or disable this.

spiceuser-pgnk7 · 2019-02-28T13:11:56.000Z

I will toggle with and see. I also check the smtp and pop settings.

spiceuser-pgnk7 · 2019-02-28T13:33:28.000Z

No progress at all

spiceuser-pgnk7 · 2019-02-28T13:46:21.000Z

I will recheck the outgoing and incoming settings

alex3031 · 2019-02-28T16:16:52.000Z

Make sure your email is setup properly, and check the check off for end users to receive notification of a new ticket. If you want your technicians to receive notification create an email distribution group and and add your team members to it, then create a tech user with the group email address and auto assign tickets to it, make sure that the notification to tech when a ticket is assigned is enabled. The techs can then change owner to themselves.

spiceuser-pgnk7 · 2019-02-28T16:29:41.000Z

thank you so much and will try this and give an update

phillipsj2 · 2019-03-01T17:19:06.000Z

If we are talking about the cloud helpdesk, then in Settings > Notifications, the top-left most toggle should be for notifying all admins when a ticket is opened and has not been assigned. Assuming that you do not have some custom Ticket Rule that auto-assigns tickets to someone, then all you’re admins should receive the notification.