Specify Notifications to SOME admins only?

civildisruption · 2017-03-06T16:44:24.000Z

Is it possible to have notifications only go to ‘some’ admins based on incoming rules?

I can use ticket rules to CC people, but that keeps them on every ticket.

I have two groups of emails coming in.

Group 1 goes to X technicians, Group 2 goes to Y technicians.

I would like to specify notifications go one group of techs, and the notifications go another group.

Does that make sense? Any ideas of how to do that with ticket rules or ANY other app/idea?

Rod-IT · 2017-03-06T16:59:10.000Z

Notifications are on or off, that’s as granular as it gets

civildisruption · 2017-03-06T17:00:12.000Z

I was hoping there was some app or awesome idea someone had to get around that haha.

I guess CC’ing it is for now.

Rod-IT · 2017-03-06T17:03:46.000Z

There could be an awesome app if you write one for us all

civildisruption · 2017-03-06T17:04:30.000Z

haha touche’

dbeato · 2017-03-06T18:50:04.000Z

Take a look at this post as well:

Disable email notifications for new tickets for a single admin Spiceworks Support

Okay, fairly specific I realize but this is what we’re looking to do: We have multiple admins who want to receive emails from Spiceworks when a new ticket is created, but one who doesn’t. He wants to get emails only when there is a response to a ticket he is assigned to, or a ticket he is cc’ed on. Ticket Rules won’t help as that is only for newly created tickets, and under Help Desk Settings, Email Notification, the only option for new tickets is ‘All Admins’ yes or no. We’re on Spiceworks 6…