Spiceworks 2017

nathanbrowning · 2017-01-25T09:35:16.000Z

Hi All

I have been using Spiceworks for a few years now and it has been godsend. I really don’t know I how I coped without it.

There used to be regular updates to the system but it seems to have gone quite. Is there a new version in the pipeline please.

My frustrations are with the actual user portal. Id like to be able to show a real time ticket count for users when logging tickets and maybe a suggested solution before they submit a ticket. Is this possible at all please.

Cheers

Thanks

Rod-IT · 2017-01-25T09:59:12.000Z

There was recently another post like this, please continue the conversation under that post to avoid duplication

Is Spiceworks dead? Spiceworks Support

It seems like the development of Spiceworks core app has slowed to almost nonexistent. New versions used to roll out on a continual basis. I can't even remember the last time they rolled out a new version. This makes me sad. Are there plans to continue to improve the core app, or has Spiceworks abandoned it in favor of all the other minor apps?

Rod-IT · 2017-01-25T10:00:58.000Z

For any specific feature requests, please post them here

https://community.spiceworks.com/feature_request

Rod-IT · 2017-01-25T10:01:44.000Z

Quiet*

StressedTechie:

There used to be regular updates to the system but it seems to have gone quite.

Rod-IT · 2017-01-25T10:04:32.000Z

StressedTechie:

Id like to be able to show a real time ticket count for users when logging tickets and maybe a suggested solution before they submit a ticket.

Suggestions happen on here, the community, but you must have missed it, which shows how effective it can be, if you didn’t see suggested posts before you submit this one, a user will miss them just as much.

nathanbrowning · 2017-01-25T10:52:16.000Z

Thanks Rod, I think!!

Rod-IT · 2017-01-25T11:19:08.000Z

Care to elaborate?

If I wasn’t helpful please tell me and I can correct my response or give more information

Awesome-Waffle · 2017-01-25T13:15:18.000Z

StressedTechie:

There used to be regular updates to the system but it seems to have gone quite. Is there a new version in the pipeline please.

They have not stopped development at all, I believe that they just adjusted priority to some of their new tools. I was able to talk to a couple of devs at SpiceWorld and they did say that version 8 is in development. Jackie mentioned the Beta might be available Q2 this year( Spiceworks 8.0 ).

StressedTechie:

My frustrations are with the actual user portal. Id like to be able to show a real time ticket count for users when logging tickets and maybe a suggested solution before they submit a ticket. Is this possible at all please.

I believe this is the addon that we use to display a ticket count in a widget on the user portal. https://community.spiceworks.com/appcenter/app/plugin_457

jackie · 2017-01-25T18:49:35.000Z

We are still working on the new agent and trying to get that into Beta. We’re hopeful for Q2, but not certain. However, currently there aren’t plans to do what you ask to the User Portal. The recommended plugin will be your best bet.

We’re still working on the multi-OS agent. It’s got kinks. You can play with a concept of it with the IP Scanner tool - we do have that available (in Beta) for Linux and Mac for people to try.

Jackie.