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The latest version of Spiceworks (4.6) is now available. A detailed list of enhancements and issues fixed is listed below. Bug entries are indicated by the “fixed” note at the end of the description. Feel free to open discussion on any that you feel need more information.

Let us know what you think!

Important Note: If you have any support questions on 4.6 please post them in the Support Forum . We won’t be able to answer questions posted below.

Download and Install Spiceworks 4.6.49368 Now

** Read a summary of major changes **

Update 3 (3/29/10): A new build (4.6.49368) is now available. The release includes the following fixes and changes:

  • Fluid Layout: Environment Charts Don’t Take Up Full Width In Fluid Layout - fixed
  • Deleted network account reappears after page refresh - fixed
  • Changed “Community Notifications” to “Community Activity” on toolbar title and hover text
  • Slow performance retrieving timeline entries for Application category - fixed
  • “Failure in server thread” error in log files - fixed
  • Unmute All Tickets Advanced Option should only show on the Help Desk settings - fixed
  • Supports version 1.49211 of the LogMeIn Rescue plugin, which shows LogMeIn activities in the Timeline (note that the LogMeIn Rescue plugin is not updated automatically and that you’ll need to install the latest version after updating to 4.6.49368)

Update 2 (3/21/10): A new build (4.6.48961) is now available. The release includes the following fixes:

  • Microsoft Exchange Widget was not always displaying the new mailbox counter values - fixed
  • Fluid (widescreen) layout combined with a narrow layout causes display problems - fixed
  • The old record cleanup process takes a long time and/or causes Spiceworks to hang - fixed
  • NoMethodError when deleting activities for a type that has no activity - fixed
  • Deleting activities returns invalid activity count - fixed
  • Slow performance when multiple tabs are open - fixed

Update 1 (3/15/10): A new build (4.6.48797) is now available. The release includes the following change and fix:

  • Helpdesk: Some tickets are muted after upgrade - fixed
  • Give users an option to unmute all currently muted tickets

Notes:

  • If you are experiencing problems with the Network Map freezing, try clearing your browser cache and retry.
  • If you do not see the VM tab on your Virtualization server, you should hit the refresh button to rescan the device. It could have timed out during the scan of the virtual machines.

Detailed Release Notes

Dashboard

  1. Fluid Layout: Dashboard - Environment charts not centered on first load - fixed
  2. Fluid Layout: Dashboard - Corner Background images are stationary - fixed
  3. Missing Flash throws code on the dashboard - fixed

Help Desk

  1. Links to images are being stripped out of email body. - fixed
  2. Unable to click “Remote Control” under troubleshoot for ticket - fixed
  3. Settings: Email Settings doesn’t cancel changes - fixed
  4. Helpdesk Table: table is not updated after ticket is deleted - fixed
  5. Email Settings Wizard doesn’t save settings - fixed
  6. [IE7/8] Helpdesk column headers are disappearing until a mouse move. - fixed
  7. Group Rules filter empty for number type custom attributes - fixed
  8. [IE8, Chrome] Help Desk ticket list is not displaying a scroll bar when the list is long - fixed
  9. Help Desk: adding comment: clicking update more than once causes duplicate comments - fixed
  10. Allow Standard Attributes to be set using comment commands - Category, Location, Purchase Date, Purchase Price
  11. Notification to all helpdesk admins that a ticket has been assigned/accepted
  12. Notifications sent to Admins even when disabled in the GUI - fixed
  13. Server busy error during email settings autodiscovery - fixed
  14. No notifications sent to primary user ID when auto assign rules are set - fixed
  15. Comment Commands: Submitting an email with #close to an already closed ticket will cause it to reopen - fixed
  16. E-mail in To: header should be CC’d on tickets - fixed
  17. Email Settings do not verify email address - fixed
  18. [Chrome] Help Desk ticket list is not displaying complete ID column - fixed
  19. Broken link to help page when testing a range - fixed

Installation

  1. Windows 7 firewall is blocking Apache - fixed
  2. new app splash and startup progress bar
  3. New user registration flow

Inventory

  1. Inventory group for virtual machines
  2. Link to VM host from VM
  3. Running Processes: takes too long to timeout when device is offline - fixed
  4. Changing Location attribute from text to enum not reflected in Inventory - fixed
  5. Show current processes running and allow processes to be killed
  6. Unable to delete device through edit menu - fixed
  7. Running Processes: retain sort order after refresh - fixed
  8. Fluid Layout: Interface Graph not resizing properly - fixed
  9. WOL packets fail to route correctly because of incorrect broadcast IP address - fixed
  10. Show VM powered on/off status
  11. Fluid Layout: Settings - Custom Groups Page is not stretching - fixed

Network Map

  1. Port number on network map interface incorrect - fixed
  2. Added additional SNMP device support
  3. Network Map: the count is cutoff - fixed
  4. Network Map: removing and reading a connection causes the connection to be orange - fixed
  5. Network Map: adding new devices show up as disconnected on the Map Device List - fixed
  6. Network Map: connection disappears after adding nodes - fixed
  7. Top Five Interface graph showing same for both in and out traffic rates - fixed
  8. The Network Map collapsed nodes show number of connected devices
  9. Network Map: clicking on a node in edit mode doesn’t respect the maps boundaries - fixed
  10. Network Map: added a scroll bar for saved map list
  11. Network Map: Unknown device is showing up between the ISA Server and ISP - fixed

Network Scan

  1. “Deprecated method. Use Snmp::SupposeBase.handle_host_info instead.” error when testing SNMP account - fixed
  2. Esx is missing from the test account dropdown on the Network Scan Settings page. - fixed
  3. Wake on Lan: some computers use a different udp port from the “discard” port - 9 - fixed
  4. Network Scan: incorrect percentage value is displayed right at the start of a new scan - fixed
  5. Custom scans do not run at the scheduled time - fixed
  6. Move Up/Down caption needs to be updated (Scan Ranges) - fixed
  7. Scan Virtual Machines on ESX, ESXi and vSphere into inventory
  8. Fixing Scan error with current user is asking for login - fixed
  9. Exchange 2003 sp2 does not show counter values - fixed

Performance

  1. Decrease the time that the live search takes to display on the screen Plugins

Plugins

  1. SOLIDER plugin: Terminal fails to launch on Vista with UAC - fixed
  2. Maintenance Manager: Server Busy Error when “wake before” unchecked and device is suspended - fixed
  3. Manage Extensions Page [IE8]: Installing a featured plugin loads a new browser - fixed
  4. Show community plugin content on plugin settings page
  5. Show community shared reports on reports page
  6. CDW Search Plugin Pre-Installation with Community Geo-located status bar inclusion
  7. Pre Installation for Intel Power Manager Plugin
  8. Updating plugins from the community wipes all associated data - fixed
  9. Plugin API: Help separate HTML and javascript through template AI
  10. HTML Editor and Content Type for Extension Editor
  11. MS Exchange Plugin shows mailboxes with size information
  12. Intel Power Manager: [IE7] Icons repeat, checkboxes do not wrap - fixed
  13. New Plugin APIs: search for device by category
  14. Intel Power Manager: Error message encroaches on schedule area - fixed

Remote Collector

  1. (Remote Collector) update site on devices when site name changes - fxed

Reporting

  1. Sorting Integer/Real values in the reporting UI - fixed
  2. Reporting: edit report doesn’t show the correct vPro Level in criteria - fixed
  3. [Report] Ticket report pulling both “Related To” and “Related To (Asset Tag)” throws Application Error - fixed

Spiceworks Application

  1. My Community link in sidebar nav is broken - fixed
  2. Backup: multiple entries in task scheduler - fixed
  3. Search results, cannot click other categories once community is selected - fixed
  4. “Stay logged in” only works once - fixed
  5. Fluid Layout (widescreen) enabled by default.

Status Bar

  1. Toolbar: Include device name on the ‘Active Monitor Alerts’ list
  2. Status Bar Indicators: Offline device list should be sorted - fixed

SysTray

  1. Tray wait time before launching the browser needs to be increased. - fixed
  2. Spicetray: when I exit from the app, Windows genterates an error mesage - fixed

Timeline

  1. Corrupt application names are reported on Timeline - fixed
  2. Timeline: Attachment activities do not display for “All Attachments” view on full timeline - fixed
  3. [IE7] hard to get to timeline menu in IE7 - fixed
  4. Settings > Timeline Setup > Delete Old Activities: activities is misspelled in the ‘Deleting activities’ status message - fixed

User Portal

  1. User Portal - “ticket is too old to be reopened” typo - fixed
  2. Email url hostname can’t be used with https - fixed
  3. Logging into the portal will cause a 500 if you use the helpdesk email account. - fixed
2

I didn’t see this mentioned, but this update fixes the problem in Helpdesk where attachments weren’t being sent when email was set to HTML. It works again! Good job, I had really been missing that feature and am very glad to see it working.

3

Good Job. new features.

installing it on upcoming Friday.

4

Hi is it possible to sort by attributes for example on the new version?

Thanks

Noam

5

Just installed and great to have the esx inventory avialable. Spice works has amde suport at our school much easier for teachers and IT staff, and much more open.

The only issue is a cosmetic one as the assignee column header doesn’t line up over the assignee column.

6

A quick check before we move ahead here … Any issue with upgrading from version 4.1.39315 to 4.6.48797? Instructions needed? Or just install over current version?

Much thanks!

garence

7

Yipeee!!! Thanks!

8

Just installed it and the first thing that hits you is the speed, its well fast!

9

Before I install this upgrade, does anyone know if the Help-Desk-Only User Role plugin will still work?

Because I have 2 other support staff that are only allowed to work with tickets and thats what this plug-in does.

I dont want it broken.

10

I have to say, this is a fantastic update. Spiceworks had always appeared fairly cramped on my widescreens, so I love that it can fill the entire window now. The quick view of alerts is nice, too. However, my favorite may be the ESXi support - I have my first ESXi server coming today, so getting 4.6 installed yesterday was a timely surprise. Very well done.

11

@Rafi5646

Yes, there is a new plug-in for the Help-Desk-Only user role. Just upgraded to 4.6 within the hour. Although it seemed agonizingly slow (45 minutes to complete) it’s up and running, first Health Scan was very speedy. So far so good!

Well done SpiceWorks team, you keep exceeding our expectations.

12

Rory8839 wrote:

@Rafi5646

Yes, there is a new plug-in for the Help-Desk-Only user role. Just upgraded to 4.6 within the hour. Although it seemed agonizingly slow (45 minutes to complete) it’s up and running, first Health Scan was very speedy. So far so good!

Well done SpiceWorks team, you keep exceeding our expectations.

I went to the Plug-ins area and noticed there was an update so I made a backup of the database and went ahead with the upgrade.

I should note that, I made the mistake of not shutting spiceworks first before executing, and the installer didnt give any warnings and attempted to install and gave error message because an executable was still active. That might be something that spiceworks should check, when doing and install.

So I canceled and exited spiceworks and restarted the installation and all went well. Spiceworks has only been active here for about 1-2 months so the database is not that huge, the upgrade went under 10 mins.

13

i just updated it, without any problems!

thank you spiceworks for the fast developement! ceep up the good work!

14

Try changing the scan speed to slow.

15

all ready… nice!

16

Whoo hoo, it’s out.

17

Great job on the new version. Now I have to update the helpdesk customization plugin :stuck_out_tongue:

18

bdewong wrote:

Great job on the new version. Now I have to update the helpdesk customization plugin :stuck_out_tongue:

Hmm… Guess I’ll wait til the new plugin is updated until I update the app. I can’t imagine not having the customizations for the help desk.

19

Really great effort Spiceworks!

We’re really happy to get it and a few days earlier than predicted to boot.

Gives us the weekend to update all our installs and redesign the helpdesk notification email.

Thankyou all very much.

20

I am bummed…I was having fun every 24 hours or so testing the next build and reporting the findings…now what am I going to do?

Seriously - I couldn’t wait to get this build in my production environment as the enhancements are outstanding. The developers at Spiceworks really did a great job on these enhancements (and fixes). Thank you!