1

Hi there,

I updated my Spiceworks but after downloading the update it didn’t do anything. So I shutdown Spiceworks and reopened it as instructed by the update thing but now it won’t launch.

The progress bar on the launching splash goes right up to 100% but then nothing happens, if I click on the splash screen the bar goes back to 0% and starts trying again this repeats. I have tried downloading the installation files from the website and installing them on top of my existing installation but this has not made any difference and the same symptoms persist.

How can I get Spiceworks back?

2 Spice ups
2

Hi Lewis,

Are you by any chance running Spiceworks on Windows 2000? If so then you will need to move your install to a newer OS as Spiceworks no longer works on Windows 2000 (I don’t think it has ever been officially supported but earlier versions did work on it). Spiceworks requires at least Windows XP or Server 2003 to work.

3

you can look here

http://community.spiceworks.com/help/Updating_Spiceworks

and wait a time after update

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@ Nick-C : Nope it’s on server 2003.

@ hsc5775 : I’ll check that link thanks.

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@ hsc5775 : I followed the instructions in the link, made sure all process’ were closed and reinstalled but the symptoms still persist.

6

Check if IIS is installed on the server (or WSUS or any other program that wants to use port 80), it could be that another program is using the same port that Spiceworks wants to use, this will prevent SW from loading as you cannot have two programs using the same port number.

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you launch it on the server or over web on a client

have you switched SW to run as service?

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@ Nick-C : Spiceworks uses a different port.

@ hsc5775 : SW runs as a service and I am trying to launch it on the server where it is installed.

Thanks for your suggestions so far!

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read this, maybe helpful

http://community.spiceworks.com/topic/118100

http://community.spiceworks.com/topic/121285?page=1

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Try running netstat -a -b and seeing if something is hogging the port Spiceworks should be using.

Sometimes IIS will be greedy and try and use ports it shouldn’t (or someone will be ‘helpful’ and start the default website in IIS which will make it use port 80 normally).

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I was checking netstat -an whilst SW was trying to launch, nothing had the ports.

I checked out those links hsc5775, glad i’m not the only one.

What i’ve done so far is copied out the db and data folder.

Uninstalled SW.

Reinstalled 5.0

Loaded it (SW worked fine).

Shutdown SW.

Dragged my db and data folder back in.

Restarted SW.

When the browser loaded it said it was updating SW again? lol!

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And EVERYTHING is back to how it was and SW successfully upgraded whoot!!!

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Odd, maybe something got b0rked during the initial update process, glad to hear you got it working anyway!

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This worked for me as well. I had an issue when updating. Turns out the server had received windows updates but had yet to be restarted. When I went to install SW I couldn’t because the system wouldn’t let me make changes until the system was restarted.

I restarted and followed the steps 3 above this post and it worked.

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I’m glad my post was able to help someone :smiley: