Spiceworks Helpdesk Email Notifications - Pick and Choose?

nicholeknoll5770 · 2013-02-14T19:16:45.000Z

I’m running 6.2. Is there a way to pick and choose what types of Helpdesk email notifications go out? Ideally I would want only the New Ticket nofications that go to Admins, and then the receipt of ticket creation when users email the Helpdesk with an issue. (Leadership has an issue with the emails that go out for comments/updates.)

Thank you!

keith22 · 2013-02-14T19:19:54.000Z

Yup

http://community.spiceworks.com/help/Help_Desk_Notifications

101110101101 · 2013-02-14T19:22:29.000Z

Keith’s too fast… :Þ

nicholeknoll5770 · 2013-02-14T19:27:34.000Z

OMG. I’ve been there before. So sorry. Thank you!!!

hangs head

keith22 · 2013-02-14T19:30:30.000Z

No problem. We all have those days.