1

Hello,

My company domain was moved from .co to .net and spiceworks owner account id is over .co domain.

.co domain was blocked due to some issue. I am unable to receive email over that domain. I want to move ownership of ticketing system spiceworks to my current domain.

Any solution to this?

7 Spice ups
2

Yes, please contact Spiceworks support via email with further details like old and new email address of owner. And getting verified professional in our community accelerates such a move and authentication. support@spiceworks.com

If you would have disclosed your edition of Spiceworks help desk, another support email address could be displayed too.

This applies also to your old and new Spiceworks account. If you no longer have access to your old Spiceworks account, you may request a merge to the new one.

3

Is this for Cloud Help Desk?

As Scheff mentioned, helpdesk ownership would be handled by Application Support. You can write them at support@spiceworks.com. If you need to merge your community accounts, then the address would be community@spiceworks.com. (Helpdesk accounts can’t be merged.)

4

I have recently joined this company and got this ticketing system. It is a cloud based solution. Currently there 1 account which is shown as owner but as i mentioned earlier we do not have access to that email address.

Regards,

Saqib

5

Tagging support for you.

@spiceworks-support-team ​

6

Thank you.

1 Spice up
7

Thanks for the clarification. Then forget about merging community accounts. These are not transferable - in contrast to ownership of help desk.

So welcome to Spiceworks and its community, a community of IT professionals for IT professionals with a focus on SME. And please don’t forget to read the recommendations of our field guides, especially those on getting started and on pos(t)ing good questions, including the helpful references found at the bottom of its web page. I already wrote those references as a reminder, under the impression that you’ve been using the help desk already for years and now returning to the community with new account due to access issues with domain change. But this part got removed by moderation. For new Spiceheads, it is not a reminder but a help for quicker orientation in our community.

  • Is the previous owner of the help desk still with the company, now with a new (changed) email address or did he leave the company?
  • Will the previous owner of the help desk remain the owner of the help desk, and now only needing an update to his new email address, or will you or some other staff member become the owner of the help desk?
  • How many Spiceheads do you have at your organization and how many are working at your help desk?

You did not yet clarify the meaning of having got this help desk. It could mean that you became a normal admin of the help desk. It could mean that you’re becoming the new owner of the help desk.

There may always be only one owner for an organization using one or several Spiceworks tools. That’s a design decision for the tools. It may support several organizations if needed though. While an organization may have multiple owners, the organization (mapping) in Spiceworks tools may only have a single owner.

I did not understand how many Spiceheads (Spiceworks community accounts) you have in your organization. As you recently joined the organization, you’re not the person nor Spicehead previously owning the help desk. Access to the Spiceworks community account is not directly depending on access to the associated email address. So if the previous owner Spicehead no longer has access to his former email address due to change of domain name and of email address, this does not disable his access to his Spiceworks community account. He may request an update to change his Spiceworks community account to his new email address. If he would have done so during change of domain name while still having access to his old email address and already having access to new email address, it would have been easiest and quickest.

8

Hey,
Can you submit a ticket to help-desk-cloud-support@spiceworks.com so i can further assist.
Thanks,
RJ