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Added new Admin to fully take over Spiceworks account, but they also need to be new owner, as I am moving on. Not seeing an option to change ownership, or do I just delete my login as owner and new Admin will be new owner??

8 Spice ups
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There doesn’t exist a form for changing ownership, as far as I know. I don’t know how frequently such requests start AFTER the previous owner left. But as you’re asking before you leave, you may send an email to Spiceworks support so that Spiceworks may do the appropriate changes to reduce you to simple admin while your designated account will remain admin and loose ownership.

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In your Cloud Help Desk admin portal, go to Settings > Employee administration. Click Edit on the colleague you would like to transfer ownership to. Change their role to Owner. Save.

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Once complete, you should be an administrator. The new owner can then remove your account from the Cloud Help Desk instance. Please consider remaining a part of the community to share your IT knowledge. If necessary, you may need to change the email address of your Spiceworks account if it was linked to your work address.

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Hi @clutka ,

I’ve got the same problem as ​ @ericschmidt6560 (except our owner has left the company)… but when I go in to edit a user account (and make someone an owner) I can only assign Tech or Administrator. I’m an Administrator myself so can’t see why not.

Can you give me a steer on where I’m going wrong?

Best Regards,

Andrew

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Andrew ( @andrewjordan2 ),

Welcome to the Spiceworks community and congratulations on your first post. With that spiel out of the way, on to the issue.

Only owners can transfer ownership which is why you won’t be able to select Owner as a role option. Honestly, the owner doesn’t matter too much. The owner is simply the first and last user tied to the organization, that is, the user cannot be deleted unless the organization gets deleted.

You have a few options:

  • If the old owner’s Spiceworks account had a corporate email address, you can reset the Spiceworks account password, read through their email to get and use the reset link to change the password, log on using their account, and specify a new owner, or
  • Ask the former Spiceworks account owner to assign a new owner, then you remove the former employee, of course if they’re available, willing, etc, or
  • Email support@spiceworks.com and explain the situation. You may need to work with the support engineer to validate your Cloud Help Desk ownership to regain control, but that will be between you and Spiceworks.

That’s about as much help as I can provide in this situation. It’s not unusual and happens frequently from the posts I come across. Normally it’s an email to Spiceworks that resolves it.

Good luck!

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Perfect response. Thanks, Andrew

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Then make the user intended to become owner an administrator. Chris has already explained why you could not see nor get the option to make the other user the owner. And when you get your Spiceworks account verified , you may accelerate and simplify the steps of transfer of ownership if you need to involve a Spiceworker with a support email. Chris has outlined already which options you have.