1

I noticed quite a few people with this issue, but what worked for them isn’t working for me. So it looks like it’s time to ask for help:

I recently updated Spiceworks and now a few workstations that were reading online are reading offline. The device I have been troubleshooting I was able to ping, look at running processes, and manage software. I manually scanned the device multiple times with no luck. I made sure network discovery was on, and even turned it off then back on. I went as far as to delete the item off of my inventory, but now Spiceworks isn’t even recognizing the device. I also set up a scan to scan the devices IP. But in the scanned items it is reading that IP as blank.

4 Spice ups
2

Did you check your firewall settings on the affected computers? I have had to go back and make sure exceptions were made for WMI and Windows remote management in the firewall settings.

3

I don’t think it’s firewall. We use the same GPO for all of the workstations firewall wise. So it should be an all or nothing. However I did check it.

4

Also I’m looking at scanning speed as a possible. Some devices that reading offline are able to be scanned manually though they seem to lag a bit. I may set the network scan speed slower and see if that improves things.

5

Tried it, sadly enough, didn’t work as well.

6

Maybe try a gpupdate /force on that machine? I’ve ran into a few machines where GPO had trouble updating.

7

Ya, GP update won’t do it sadly enough. It wasn’t a policy we pushed out that is causing it, it looks like it’s the Spiceworks update.

8

Was able to resolve the issue. IP was blocked and Spiceworks was having issues recognizing the machine.