Spiceworks Upgrade Stuck at 96 Percent

leethompson4 · 2012-02-03T22:19:03.000Z

OS: Windows 2008 Server R2

I’ve been running Spiceworks for a long time, I’m trying to upgrade to v5.3.75925 from v5.3.75902. The backup and installer part of the process worked fine.

However, on the http://localhost:9675/splash the progress bar is stuck at 96 percent and has been for some time. (See attached image)

The text is “Spiceworks is nearly ready to serve you …” followed by “Please give us just a minute or two to configure all the tools you’ll need to simplify your IT day!”

Spiceworks is actually mostly running, I can even access the dashboard from another machine and the finder is actually doing scans.

No errors in startup.log

No errors in spicetray.log

No errors in production.log

I’ve tried just re-running the installer three times but the result is always the same.

spiceworks_stuck.jpg1059×1002 120 KB

bilal · 2012-02-03T23:54:31.000Z

It may help you.

http://community.spiceworks.com/help/My_Spiceworks_Desktop_Won't_Start,_What_Do_I_Do%3F

BTW, you should check your log files and in the end check that is it stuck because of Apache? check in startup.log file.

peter · 2012-02-04T01:12:23.000Z

before your next try, stop everything todo with sw manually then run the installer

leethompson4 · 2012-02-04T01:38:40.000Z

Finally finished on it’s own (after several hours). Weird.

peter · 2012-02-04T01:40:30.000Z

must have been queued behind something waiting for it

chris29999811 · 2012-03-05T07:35:18.000Z

We’re having the same issue this morning, at some point Spiceoworks went down over the weekend, and now it is stuck at 96% when trying to re-launch. I also see a similar thread here:

http://community.spiceworks.com/topic/194900-new-to-spiceworks-stuck-on-initial-load-at-96

Obviously this isnt isolated…anything from Spiceworks?

chrisvanbuskirk0532 · 2012-05-28T23:20:44.000Z

I’m having the same problem. I see that some just let it run. I’ll see what it is doing in the morning. ;`)

toni-homedes · 2012-10-04T07:29:54.000Z

Same problem here on a Spiceworks installed on end of August.

Will give it some time to see what it does, but the server will be rebooted during the night.

chrismartin9256 · 2012-10-15T10:52:02.000Z

I’m experiencing the same issue… Went down over the weekend and now hung up on 96%

aaron-m-spiceworks · 2012-10-15T16:48:09.000Z

The most common source of this is that there’s a port conflict with another web server and Apache isn’t able to start. It could be a wide-range of other software, from IIS to even Skype.

If you aren’t able to identify a conflict and Muhammad’s link above doesn’t help out, you can also open a ticket with the support team and we’ll help you troubleshoot. http://community.spiceworks.com/help/Contact_Support#Log