I started the upgrade process to 6.0 and now it is stuck at the “starting Up screen” This had been running for over an hour. I closed out of the server and rebooted an reran the upgrade and it does the same thing.

Please help

7 Spice ups

Hi Andrea,

If you open up a new browser, has it started and brings you to the login screen?

Hi Andrea,

Can you refresh your browser? There’s a known issue with the progress bar on startup and on the network scan where the progress bar stalls out. We should be getting a fix out for this soon.

Thanks

1 Spice up

I’m having the same problem.

Opening a new browser gives me almost the same results.

The only difference is it stalls at 96% instead of 99%.

I also get the “Server Busy” when trying to navigate to it from anywhere else.

I was having the same issues… It took 30+ minutes before it finished the install.

It finally finished, but now none of my active directory login accounts will let me login to the system.

It is going straight to my Portal page and keeps saying Login Failed, please try again.

And just to make it interesting.

This time, it started.

Seems all is well again.

Thanks for the help guys.

Same thing happened to me. It stuck at 99%. I went to the server, right-clicked on the system tray icon, chose restart. It restarted and all was good. Scary few minutes though!

1 Spice up

Yikes! I did the Restart option above and am now enjoying the 96%.

I hate to say I’d rather be in the 99% but the progress bar even looks more like 75%. Kinda freaky.

Even better that this thread has all been yesterday and today. I let it sit at the 99% for more than 30 minutes. After 20 at 96%, refreshing the browser starts the process over again, back to square one.

I suppose I will check it in the AM.
Chili is always better after it sits over night, right?

Arrrg.

Hitting CTRL+F5 to completely refresh the browser window got things going again for me. Thanks to Aaron M for the clue.

But after doing that several times and still not getting past 96%, I went into Services and saw that Spiceworks was not running. I started it and 96% went to 100% and we’re all go!

Time to explore.

After trying the various soft-boots\service restarts, etc. suggested. the old “have you tried shutting it off and turning it on again” worked like a champ.

Thank you Roy Trenneman.

And the v6 upgrade seems to have fixed my e-mail troubles as well. Yea!

No need to reboot servers or whatever you have Spiceworks running on - just cycle the Spiceworks service on / off.

during the time that the progress bar is sticking at 96 percent, there is no spiceworks service running. that makes it difficult to restart.

I have problems with sw6. i did clean install restored my database. it started ok. but then it stooped working.

i tried to restart pc - stops at 96%

restarted Sw - same stops at 96%

tried in task manager give high priority to service - same stops at 96%

what i should try more?

Try updating to the latest version of 6.0 , if you haven’t already.

You can also try using a different browser to access Spiceworks, or wipe your cache/cookies. Usually this can be resolved at the browser level.

Let us know if that helps!

I used the latest version today and it took over 45 minutes to complete the installation.

Thanks for letting us know, Aaron. Sorry startup took so long.

If you restart the service does Spiceworks come back online within 5-10 minutes, or do you have to wait longer?

It took 8 minutes from restarting the service. Thanks

That’s good - that first startup may have been the upgrade process taking an unusually long time to backup and migrate your data before starting up.

The backup process will make a backup of the entire Spiceworks install directory, and then a second backup of just the data/db folders. Afterward your database will go through migration to the new version, and then the app starts up.

Typically that doesn’t take too long, but if your install directory is really large, or the data/db files are really large, the file copy processes during backup could be to blame.

I can take a look at your logs to see for sure - I’ll shoot you a PM.