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Test Failed: check account, password or WMI configuration

1 Spice up
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Test your connectivity by typing the following command from the command prompt (Start Menu → Run → cmd.exe). This procedure needs to be performed from the computer that Spiceworks is installed on, and to the remote computer.

wmic /user:USER_NAME /password:USER_PASSWORD /node:IPADDRESS systemenclosure get serialnumber

USER_NAME = the domain account (DomainName\UserID) or local account (UserID) entered in Spiceworks

USER_PASSWORD = the password for the above account

IPADDRESS = ip address of the unknown device

This should return the serial number of the machine that you provided an IP address for.

The following examples are successful wmic responses:

SerialNumber
4HC2691

or

SerialNumber
None

Also, please do a forward and reverse lookup to the machine in question

nslookup IPADDRESS
nslookup HOSTNAME

Please let me know the outcome.

NOTE: DO NOT enter any network specific data

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I am having this same problem with many devices: Win XP Pro workstations, Server 2003 Standard servers, etc. Specifically I am getting this error with our Exchange server (Exch 2003 on Svr 2003 Std). nslookup returns both queries correctly, and the wmic command returns the correct serial, but when I attempt to scan the device in SW with the same username and pass (the administrator account) I get the error. Any advice? Side question: What is the preferred account to use for scanning? Domain admin account or my own account (enterprise admin, domain admin, etc.)? TIA - Trent