ok whenever i update a ticket in helpdesk and send it, no one receives it
that should. but when i close the ticket parties included in the ticket get an email notification.
2 Spice ups
Go to your Helpdesk settings and make sure all the appropriate checkboxes are marked for your user type (Admin Email Notifications and then checkboxes for all admins, assigned admins only, and cc’d admins).
Ok everything is ticked under admins,assigned admins only and cc’d admins.
when i press save from settings\email settings\incoming email i get that email
and like i said when i close a ticket i get that email but whenever i update a ticket
i do not get the email notfication.
In your User Account settings, do you have “Notify Me” ticked for your account? Confirm that you’re part of the admins group as well?
ok we have 3 persons in the IT department and all 3 users have the notification
ticked.
So nobody is getting the update emails? Do they get new ticket emails? I know you mentioned they get the closed ticket emails.
CORRECT NO ONE is getting updated tickets,
and WE DO NOT GET newly created tickets emails.
Also whenever i close the ticket we do get the email notification.
How do you have your email set up? And are users submitting tickets via email or the portal?
You can try changing your Email Settings with pro settings on to have a shorter check interval on new tickets, and also Force Send Confirmation Emails: On.
email is using exchange as a choice setting instead of SMTP.
users use the portal and send via email.
interval is set to 300 and i have changed it to 120.
force email send confirmation is ON already.
got a question what would be the ideal way to setup the email
that the portal and spiceworks would use for send and receive tickets to
all users and admin.
is there a best practice.?
I have the same issue. For the last 2 weeks we dont get emails from Spiceworks. Nothing has changed on our side and it all worked since we first got spiceworks 2 years ago.
